Senior Level CSR (Warehouse)

PrideStaff is seeking a Senior Level Customer Service Representative for a client in Crest Hill, IL! You will be responsible for helping customers by providing product and service information while resolving technical issues and documenting appropriately. The ideal candidate with all be responsible for event planning and collaborating with other departments. •

THIS IS A DIRECT HIRE OPPORTUNITY

•This is a 1st shift position 8am-5pm

M-F Pay:

Ranging from $27-$30/hr (DOE)

Responsibilities:

Develop maximum sales potential through good customer service techniques, and a knowledge of the company's products and services Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Enter variety of data using current technology Correctly and efficiently input customer/warehouse orders, updates, and statuses as required Prepare and sort documents for data entry Prepare purchase orders and coordinate with vendors Schedule Carriers for order shipments Create and maintain logs for tracking purposes Review and enter data updates in the systems Review discrepancies in data received Purchase Order Receipt of Goods Bill of Lading (BOL) & Work Order Creation Certificate of Analysis (COA) Distribution Organizing and scanning COA's into public drive Advise supervisor of issues related to data

Qualifications:

Previous experience in customer service, sales, or other related fields Previous experience in logistics strongly preferred Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Previous experience in data entry or other related fields Excellent typing and computer software (MS Office) skills Strong organizational skills Deadline and detail-oriented MUST be timely! Attendance and timeliness is key! This position is to start immediately! Submit your resume today! Benefits of working with

PrideStaff:

Medical, Rx, and Wellness Benefits Dental and Vision Plan Options Short-term Disability 401(k)

Retirement Plan Holiday Pay Pay:

$27.00 - $30.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Experience:

senior level customer service: 3 years (Required)

Work Location:

In person