Customer Service Assistant (3376)

Customer Service Assistant (3376) Bookmark this Posting Print Preview | Apply for this Job Position Information Posting Detail Information Working Position Title Customer Service Assistant (3376) Classification Customer Service Assistant Position Number 00003376 Open Date 06/05/2026 Close Date 06/22/2026 Priority Review Date Employee Class Staff Full-Time/Part Time Full-Time

FTE 1.00

Position Status Regular FLSA Non-Exempt Job code 4807 Union Representation Non-Union Union Code N/A Unit/Department Bursar College/Unit AVP Finance Division Administration & Finance Location SP 235 Link to Department Website or Custom Search Page https://www.niu.edu/bursar/index.shtml Position Summary, Requirements, and Qualifications Position Summary, Requirements, and Qualifications Overview Northern Illinois University is a world-class, research-focused public institution that attracts students from across Illinois, the country and the world. NIU's vision is to be an engine for innovation to advance social mobility; promote personal, professional and intellectual growth; and transform the world through research, artistry, teaching and outreach. Our mission is to empower students through educational excellence and experiential learning as we pursue knowledge, share our research and artistry, and engage communities for the benefit of the region, state, nation and world. The Office of the Bursar is a support service department in the Division of Administration and Finance. Within the Office of the Bursar there are four key areas of operation: Accounts Receivable, Cashiering, Account Counseling and OneCard ID Services. Each of these operations provides services and support to NIU students, commercial customers and other NIU departments. Position Summary This position is responsible for front office customer service and administrative duties for the OneCard Office and Bursar Cashier Office such as accepting and processing payments, researching and troubleshooting transaction issues, and assisting students, parents, faculty/staff and departments . In addition, this position will be responsible for assisting with all ID card related services and account issues, such as processing photo ID cards, resolving card holder concerns, processing huskie buck's payments, researching transactions and much more. Essential Duties and Responsibilities Cashiering Review and document daily register transactions Prepare daily deposit tickets Safely transport deposits to the Bursar Office as needed Assist with reviewing deposit paperwork processed by the Bursar Office Collect funds through cash, checks, Huskie Bucks, money orders, and wire transfers Deposit funds for customers into their debit card accounts known as Huskie Bucks Charge Bursar accounts as needed for lost or damaged ID cards Customer Service Greet all students, faculty, staff, and community members in the Bursar Office or OneCard Answer and redirect office telephone calls and check voicemail messages throughout the day Respond to emails for OneCard, Bursar, and the Cashier within 24 business hours of receipt Assist with both OneCard and Bursar cashier operations by serving customers and visitors at the front desk, processing, creating, and troubleshooting ID cards and resolving cardholder and Bursar account issues Processing Transactions Process refunds for printing corrections, student Huskie Bucks accounts, and other approved requests Process student payments, departmental payments, Commercial A/R payments, Perkins Loan payments, and State Offset payments in PeopleSoft Process Bursar Charges in PeopleSoft as needed Process DOIT ticket requests for departmental printing credit cards by loading accounts onto physical cards and preparing them for pickup by the requesting department Manually process department requests for Huskie Bucks courtesy cards related to survey giveaways, Dining closures during breaks, and other approved purposes Supplies Inventory Maintain and monitor card stock for several types of technology cards used for OneCard, badges, partnership cards, and related purposes Conduct monthly printing supply audits and notify the OneCard/Cashier Manager when supplies are within 60 days of depletion Refill office supplies as needed and notify the OneCard/Cashier Manager or designated staff responsible for ordering standard office supplies Training Assist in training students and extra-help employees Assist in documenting all completed training activities Maintain and update front desk training guides Records and Procedure Maintenance Maintain and document changes to both Bursar Cashier and OneCard operating procedures Assist in maintaining the filing systems for both the Bursar Cashier and OneCard Offices Prepare and organize old records for storage through NIU Records Management Assist in recording and tracking expired files and support requests for the destruction of expired files in accordance with NIU Records Management procedures Misc. Duties Performs other related duties as assigned Minimum Required Qualifications (Civil Service) High school diploma or equivalent. Any one or combination totaling eighteen (18) months from the following categories: College coursework in any discipline as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate's Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor's degree (120 semester hours) equals three (3) years (36 months) Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience Knowledge, Skills, and Abilities (KSAs) (Civil Service) Knowledge of principles and processes for providing customer and personal services. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Knowledge of clerical and office procedures and systems such as word processing, spreadsheet software, managing files and records, designing forms, and managing inventory. Skill in understanding written sentences and paragraphs in work-related documents. Skill in managing one's own time and the time of others. Ability to communicate information and ideas in speaking so others will understand. Ability to listen to and understand information and ideas presented through spoken words and sentences. Specialty Factors (Civil Service) None Preferred Qualifications (Civil Service) One (1) year of cash handling experience. Two (2) years of customer service experience. Minimum Required Qualifications (SPS) N/A Additional Requirements (SPS) N/A Preferred Qualifications (SPS) N/A Physical demands/requirements Standing may be required for an extended period of time depending on event. Light lifting and pushing of equipment to remote location on campus. Occasional stooping or kneeling as required for equipment setup. Frequent walking outdoors to Cashier Office. Appointment and Compensation Details Appointment and Compensation Details Anticipated Appointment Start Date 07/16/2026 Anticipated Appointment End Date Percent of Staff Year 1.00 Standard Hours Per Week 37.50 Working Hours Monday

• Friday, 8:00am
• 4:30pm Salary $34,008
• 35,743.50 annually; NIU offers a robust benefits package. Hourly or Semi-monthly Pay Rate/Range $17.44
• 18.

33 hourly

Earn Type Hourly Application Procedure Application Procedure Application Procedure Application Procedures:

Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience.

Important:

Please upload any unofficial transcript(s) and/or documentation that verifies any education, experience, and/or training you have received. If eligible for Veteran's Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application to receive the maximum eligible points on the Civil Service examination. After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this position. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register. Please monitor your e-mail for further information regarding your application. Emails will be generated from jobs@niu.edu and CivilServiceTesting@niu.edu . Please add these emails to your address book to ensure timely delivery of any future communication. Illinois residency required within 180 days of the hire date.

Credentials Assessment Examination:

The examination for this position is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant's/employee's education, experience, and special credentials/qualifications (licenses, etc.). Applicants are required to upload documentation to verify the minimum qualifications for this position has been met. Required documentation noted in the posting, such as a driver's license, licensures, or certifications MUST be uploaded with your application materials. After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview.

Additional Details:

Click on Customer Service Assistant for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements. Applicants who may assume they do not meet the exact minimum qualifications are still invited to apply. Within the application documents, applicants should be sure to explain how their credentials and related qualifications address the requested minimum requirements. Please click on Human Resource Services

• Benefits for detailed information about Northern Illinois University's benefits package.

Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources. Special Instructions Quick Link to Applicant https://employment.niu.edu/postings/92858 Is Background Check Required? Yes EEO Statement Summary In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, national origin, ancestry, sex, religion, age, disability (physical and mental), marital status, veteran status, sexual orientation, gender (identity and expression), political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action. The following person has been designated to handle inquiries regarding the non-discrimination policies: Ethics and Compliance Officer, Title IX Coordinator Health Services Building Room 230 TitleIXCoordinator@niu.edu 815-753-5560 Visa Policy In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. ADA Accommodation NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person's disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form . For further assistance, please contact the office of Affirmative Action and Equal Opportunity ( AAEO ) at ada@niu.edu . Safety Information NIU provides annual reports on campus security and fire safety. Read the Annual Security and Fire Safety Report . Contact the Ethics and Compliance Office at 815-753-9364 for a hard copy. Applicant Documents Required Documents Resume/Curriculum Vitae Cover Letter List of at least 3 Professional References Optional Documents Transcripts (unofficial with official required at hire) Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256) Other Supplemental Questions Required fields are indicated with an asterisk (

• ).

• Are you currently a citizen or resident of the State of Illinois? Yes No
• What is the highest level of education attained? GED High School Diploma Associates Degree Bachelors Degree Masters Degree PHD Have you attached all transcripts to support the degrees you are submitting for consideration? Yes No
• How many years of experience do you have in this type of position? 0-1 1-3 3-5 5-7 7+
• Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response.) (Open Ended Question)
• If applicable, have you attached a copy of your DD214, DD215, NGB22, or DD256 for consideration of Veterans Preference Points? The copy submitted should reflect the status of discharge in order to be considered. Yes No Not Applicable
• Do you have specific work experience responding to routine inquiries from clients in order to provide or clarify information on departmental services, policies, and procedures?

No work experience directly related to the job function described. My work experience relevant to the job function described was performed under guidance. My work experience relevant to the job function described was performed independently.

• Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response) (Open Ended Question)
• Do you have specific work experience composing and distributing routine correspondence and/or documents? No work experience directly related to the job function described. My work experience relevant to the job function described was performed under guidance. My work experience relevant to the job function described was performed independently.
• Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response) (Open Ended Question)
• Do you have specific work experience resolving customer service complaints and referring unresolved customer grievances to designated personnel for further investigation; reporting client feedback to higher personnel?

No work experience directly related to the job function described. My work experience relevant to the job function described was performed under guidance. My work experience relevant to the job function described was performed independently.

• Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response.) (Open Ended Question)
• Do you have specific work experience conducting surveys and gathering data for statistical studies; preparing reports of contacts regarding quality? No work experience directly related to the job function described. My work experience relevant to the job function described was performed under guidance. My work experience relevant to the job function described was performed independently.
• Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response.) (Open Ended Question)
• Do you have specific work experience receiving payment for fees, bills, and assessments issued by the institution; verifying amount due as shown on statement against payment offered, giving change if necessary, issuing receipts, and depositing payments received, within a framework of explicit procedures and instructions and subject to minimal personal discretion?

No work experience directly related to the job function described. My work experience relevant to the job function described was performed under guidance. My work experience relevant to the job function described was performed independently.

• Please provide the name of the employer and the dates of employment where you gained this experience.

Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response) (Open Ended Question)