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Customer Service Representative (344)
Job
Northern Illinois University
DeKalb, IL (In Person)
Full-Time
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Job Description
at Northern Illinois University in Dekalb, Illinois, United States Job Description Customer Service, Research and Troubleshooting Provide customer service to outside vendors, staff and NIU departments by phone, in person, or electronically Answer routine inquiries from customers to clarify invoices, statements, and account past due notices aligning with current policies and procedures Apply quality controls and comprehensive knowledge about Commercial Accounts Receivable activities to identify discrepancies and resolve them in a timely manner Provide back-up assistance with reconciliation and business-related activities to ensure Commercial Accounts Receivable daily operational needs are met Respond to complex inquiries Maintain record of customer inquiries, interactions and feedback Invoices Prepare and enter new invoice requests from departments that do not have access to the Financial Management System (FMS) Maintain an internal tracking list to monitor account status and ensure readiness for billing Verify pending invoices from departments that have access to enter charges in FMS and approve them for processing Create and maintain current customer information in FMS Review documents to determine adequacy or acceptability of information needed Payments Prepare daily payments for cashiering deposit(s) Verify and post the deposit(s) Reconcile and run payment reports Other Office Duties Maintain departmental filing Assist with the collection processes Backup for generating and distributing finalized invoices Perform other related duties as assigned by Accounting Specialist supervisor/Associate Bursar To view full details and how to apply, please login or create a Job Seeker account