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Customer Service Dispatcher
Job
Kats heating and cooling
Downers Grove, IL (In Person)
$48,880 Salary, Part-Time
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Job Description
Customer Service Dispatcher Kats heating and cooling Downers Grove, IL Job Details Part-time $17 - $30 an hour 17 hours ago Benefits Wellness program Health insurance Dental insurance Paid time off Vision insurance Flexible schedule Retirement plan Qualifications Managing teams in a customer support role Administrative experience Dispatching Patience Customer support Training & development Phone call management Technical Proficiency Full Job Description Kats Heating & Cooling - Downers Grove, IL At Kats Heating & Cooling, we're more than a service provider — we're a family-owned company built on trust, integrity, and doing the job right. Our team genuinely cares about people, and we're looking for a Customer Service Representative (CSR) who shares our commitment to customer satisfaction. This isn't just a job — it's the opportunity to grow into a long-term career with a company that values you as much as our customers. What You'll Do Handle inbound customer calls with professionalism and empathy Schedule service appointments with our technicians efficiently and accurately Gather information to understand and address customer needs Provide first-call resolution whenever possible Accurately document service requests, outcomes, and customer notes in our CRM system Support our team with additional administrative and scheduling tasks as needed Participate in ongoing training and development to continuously grow your skills What We're Looking For 1-2 years of customer service experience (call center or dispatch preferred) Strong listening, problem-solving, and conflict-resolution skills Ability to multitask and stay calm under pressure Attention to detail and organizational skills Comfort working with computers, scheduling systems, and headsets Team-first attitude — you care about people and it shows in every interaction Pay & Benefits Weekly Paychecks Health, Dental, Vision Employee Wellness Program Up to 1 weeks PTO annually Retirement plan Company culture that feels like family - we care about our team and do more than just work together. From outings to team events, you'll find friendships and support that last a lifetime. Why Kats Heating & Cooling? We've been proudly serving the Downers Grove and Chicagoland community with licensed, bonded, and insured HVAC expertise. Our reputation is built on attention to detail, craftsmanship, and a customer-first mindset. At Kats, people don't just find a job — they build careers, growth opportunities, and a true sense of belonging.