Customer Service Specialist

Customer Service Specialist at Multitech Industries Inc. Customer Service Specialist at Multitech Industries Inc. in Glen Ellyn, Illinois Posted in 10 days ago.

Type:

full-time

Job Description:

Position Summary The Customer Service Representative is responsible for supporting customer accounts by managing orders, monitoring delivery requirements, coordinating with internal teams, and resolving service issues in a fast-paced manufacturing environment. This role works closely with sales and operations to ensure accurate communication, on-time delivery, and a high level of customer satisfaction. Key Responsibilitie sCustomer Suppor tServe as the day-to-day contact for assigned customer accounts .Communicate clearly and professionally with customers regarding timing, requirements, and problem resolution .Follow up on discrepancies, shortages, schedule changes, and service-related issues .Escalate critical issues appropriately and keep internal stakeholders informed .Maintain a strong sense of urgency to protect on-time delivery and customer satisfaction Order Manageme ntEnter and maintain orders, releases, purchase orders, and related data in the ERP syste m.

Review releases and shipment requirements to confirm what must ship and whe n.

Update order information as needed to keep system records accurat e. Coordination with Sales and Operati onsWork with sales, operations, and other internal teams to support customer requiremen ts.

Coordinate with operations to provide updates on delivery, quality, and order progre ss.

Manage shipment schedules, paperwork, labels, ASNs, invoices, and related documentati on.

Audit shipments to confirm compliance with customer requiremen ts.

Support expedited shipments, drop shipments, and other urgent customer needs when requir ed. Administrative and Team Sup portRun reports and track account or order status as nee ded.

Assist as backup support for coworkers when coverage is nee ded.

Perform other related duties as assig ned. Qualifica tions1-3 years of customer service, inside sales support, order management, or related experience, preferably in manufacturing or distribu tion.

Associate's or bachelor's degree preferred, or equivalent relevant experi ence.

Experience working with ERP systems and Microsoft Office t ools.

Strong communication, organization, and follow-through sk ills.

Detail-oriented and able to manage multiple priorities in a fast-paced environ ment.

Ability to work effectively with customers, sales, operations, and plant t eams. Preferred Skills/Attr ibutesCustomer-first m indsetStrong problem-solving and follow-up skillsAbility to prioritize urgent delivery and service issuesComfort working across depar tmentsAccurate data entry and documentation habitsProfessional written and verbal communi cation Compensation and B enefits

Job Type:

Full-time, Exempt, Benefit E ligibleProjected S alary: $55-60KBenefit Offe rings: Paid Holidays; Paid Vacation/Sick Time; Health, Vision, and Dental Insurance; Disability Insurance; Life Insurance; Flexible Health Spending Account; 401(k) with employer match; Discretionary Bonus Program; Education Assistance; Professional Devel opment.•Benefit eligibility subject to company policy and benefit summary plan descr iption. MultiTech Industries is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or lo cal law.