Customer Service Representative

Customer Service Representative at StandFast Group Customer Service Representative at StandFast Group in Hanover Park, Illinois Posted in 1 day ago.

Type:

full-time

Job Description:

Atlantic Packaging Products Ltd. is a company with a rich history, culture, and an indomitable spirit to do good. For the past 75+ years, Atlantic Packaging has worked towards preserving the environment and ensuring not a single tree is cut to manufacture boxes. We are proud to state that we save close to 14 million trees every year and continue to work towards achieving a greener planet! Atlantic Packaging Products Ltd. is privately owned and is headquartered in Scarborough, ON. Atlantic Packaging Products Ltd. has 6 US entities: York Container Pennsylvania, York Container Elgin, Skybox Packaging, Stand Fast Group, Blackhawk Corrugated, and Champion Container Corp; with locations in Illinois, Ohio, and Pennsylvania.

Position Overview:

The Customer Service Representative/Account Manager is responsible for communication with customers, entering orders and performing a variety of additional activities to facilitate an excellent customer experience while supporting Sales, Production and Shipping operations in order to maintain and grow sales within their assigned accounts.

Organizational Alignment:

• Reports to the Customer Service Manager
• Participates as a member of the Account Management Business Area Team (BAT)
• Fosters close, cooperative relationships with all team members and internal customers

Our Culture:

At StandFast we expect all employees to instill our vision and core values into their everyday tasks. As we have grown as a company, we pride ourselves on our long-standing family dynamic that has helped us build a best place work environment. With you as part of our team, we can continue to grow as a company by living out our vision and core values.

Position Responsibilities:

• Assist Sales team by maintaining accounts and developing strong customer relationships to support and promote current and future business opportunities
• Develop strong, internal working relationships to support and promote efficient, timely, and accurate response to customer's expectations while following company processes and procedures
• Works with Sale and Finance Teams to set up new accounts and update existing accounts
• Communicate with customers regarding order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions
• Assists in resolving product/service problems by clarifying the customer's complaint; explaining the best solution to solve the problem, expediting correction/adjustment and following up to ensure resolution
• Data entry on workflow requests for quoting and samples when necessary
• Ensure accurate pricing for invoicing on all order processing and miscellaneous charges
• Pricing authority on reorders within guidelines of initial pricing
• Maintain accurate specs, pricing and customer files throughout company software (Amtech, IQ, Workflow, Point, etc.)
• Project manager on all new items by facilitating new item meetings, assist in gathering approvals, final CADs, spec accuracy, purchasing of materials and order processing
• Purchase necessary materials or supplies from vendors on a timely basis to be used in production with accurate files and product information
• Process orders on a timely basis while performing necessary quality checks for accuracy on both new and repeat items
• Works with production staff while utilizing Amtech and CTI to achieve on time customer deliveries
• Analyze customer warehouse programs and usage to ensure availability and min/max levels
• Communication and information liaison between Sales and Production with support of all other internal departments

Knowledge, Skills and Attributes:

• Understands and can communicate the package design, production and shipping process.
• A problem solver
• Ability to perform math functions including working with fractions and decimals
• Proven ability to assimilate new information quickly
• Capable of and enjoys project management in a fast pace environment
• Advanced listening and questioning skills
• Advanced oral and written communication skills
• Strong organization and time planning skills, including follow-up
• Extremely detail-oriented
• A team player who is comfortable in a collaborative work environment
• Patient and versatile in being able to adapt to many situations while maintaining composure even in difficult situations
• People oriented with the ability to build relationships quickly founded on integrity and trust
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)

Education/Experience:

• High School diploma or equivalent is required; college and/or Sales or Customer Service coursework preferred
• Minimum of 2+ years of customer service / customer relations experience
• Superb customer service, computer and administrative skills as well as excellent verbal and written communication skills
• Knowledge of the manufacturing process is highly preferred; corrugated manufacturing is a plus
• Amtech knowledge is greatly preferred The proposed salary range for this position is $50,000-$70,000