Service Advisor

Service Advisor World Kia Joliet - 2.5 Joliet, IL Job Details Full-time $72,000 - $90,000 a year 1 day ago Benefits Health savings account Health insurance 401(k) Employee discount Referral program Qualifications Guest relations Sales Customer service Quality control Automotive service Full Job Description Kia is on FIRE and we are busier than ever. If you have been thinking of making a move to a brand with a future, then we need to talk immediately. World Kia Joliet is in need of one Service Advisor to assist with our busy shop. We have been growing rapidly and need a quality individual to add to the team immediately.

RESPONSIBILITIES

Meet with customers and determine their needs for repair and/or service of their vehicle issues Utilize all software and texting tools and company required word tracks Maintain metrics that are set forth by the dealership and the OEM Must be able to sell the required number of details, flushes, nitrogen services and more on a weekly basis Increase customer satisfaction by building customer relations. Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations. Monitor the progress of each vehicle throughout the day, and updating customers frequently Increase profitability by maximizing sales & execute retail promotions Responsible for overseeing the technician working on customers' vehicle including their time management/efficiency, parts ordering, job completion times Maintain 100% communication with all guests on the status of their vehicle

REQUIREMENTS

Accredited training in service advisor skills, customer satisfaction and quality control. Automotive service advisor experience. Ability to concentrate and accomplish tasks despite interruptions. Ability to perform a variety of tasks simultaneously. Must use a detailed route sheet to keep guests informed about their vehicles Dealer track experience preferred X Time experience helpful ASR Pro experience helpful

We Offer:

Superior industry pay Major Medical Paid Vacation Opportunity to grow Clean and friendly work environment Brand new write up area and waiting room

Job Type:

Full-time Pay:

$72,000.00 - $90,000.00 per year

Benefits:

401(k) Employee discount Health insurance Health savings account Referral program

Shift:

8 hour shift

Work Location:

In person