Client Services, Account Executive

Client Services, Account Executive Lisle, IL Job Details Full-time 1 day ago Benefits Disability insurance Dental insurance Flexible spending account 401(k) matching Flexible schedule Qualifications Computer operation Managing customer accounts Microsoft Excel Web analytics Web development Marketing Email marketing campaigns Mid-level Client relationship development Improving operational efficiency 3 years Bachelor's degree in business administration Databases Bachelor's degree in marketing Client invoicing Salesforce Cloud Project management Quality assurance Data management Customer relationship management Data analytics Business Administration CRM system proficiency Productivity software Proofreading Business Account management Bachelor of Arts Communication skills

Full Job Description Description:

Inte Q is a Customer Engagement Agency. We leverage innovative technology and people power to help our clients create stronger customer connections. We offer a full range of services for our clients including but not limited to data management, email operations, CRM and loyalty program management, marketing and strategy services, reporting, customer service, and consultative services. The Client Services Account Executive acts as the primary liaison between Inte Q and their clients. They serve as the day-to-day client contact and is accountable for all aspects of program management for accounts assigned. We are looking for a talented multifaceted team member who can work with our internal teams (email operations, strategy, creative, data services and business development) as well as lead client interactions. We'll count on you to leverage your prior experience as you work with our internal teams and clients to "speak the language" and jump in to lend a hand where needed. Duties and Responsibilities Primary client contact for program management and problem resolution Daily direction and consultation with external vendors and internal operations (operations, project requirement gathering, email administration, IT, creative, call center, accounting, etc.) regarding ongoing operations, problem areas, coordination of new projects/developments, client special requests, complaints, comments, etc. Anticipate and make recommendations for client needs with the intent to find opportunities to enhance and increase our service offerings Understand the client's needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients Manage client programs, ensuring accurate and on time deliverables Attends formal and informal meetings with department personnel and clients to provide information and discuss problem areas and solutions Quality assurance including proof reading and ensuring that all work presented to our clients meet their expectations Assist with creation of project estimates along with creation/review invoices for billing Performs other duties/tasks as required or requested on an ongoing basis

Requirements:

A minimum of 3 years of Client management experience Marketing, data management, or related industry experience Self-motivated and dependable independent worker Excellent problem solving, organizational, written, and verbal communication skills Ability to work in a fast-paced, challenging, energetic environment Aptitude and experience working with all organizational levels of clients and management Ability to prioritize multiple tasks and take initiative to meet deadlines Project and program management experience encouraged Work well independently, with the capacity to build strong work relationships and be a team player Ability to identify and create efficiencies and processes Excellent PC Microsoft skills and software knowledge (Excel, Word, etc.), knowledge of ESP tools and Mac Image Files, Salesforce experience a plus Ability to perform data analysis Familiarity with digital marketing campaigns, email marketing campaigns, web analytics and web development Understanding of database functionality, and file processing and management Retail Industry knowledge a plus B.A. Degree in Marketing, Business Administration, or related discipline We offer a casual and comfortable working environment, flexible schedule, combination of both remote or in person work, competitive salary, and superlative benefits (401K with employer match, generous health and dental, long- and short-term disability, flex and dependent care, annual bonus opportunity).