Customer Service Representative

We are looking for a Customer Service Representative to support a manufacturing-related customer service operation in Lombard, Illinois. This Long-term Contract position is ideal for someone who communicates clearly, stays composed while handling a high volume of inquiries, and takes pride in delivering accurate and courteous service. The person in this role will assist customers by phone and email, resolve questions efficiently, and document interactions thoroughly to help maintain a high standard of support.

Responsibilities:

• Respond to inbound customer calls promptly and professionally, using clear communication and a service-focused approach.
• Investigate and resolve customer questions by reviewing account details and identifying the appropriate next steps.
• Record complete and accurate notes for each interaction to ensure customer histories are well documented.
• Escalate complex or sensitive concerns to the appropriate team lead without delay.
• Guide customers through payment-related inquiries, including support with credit card transactions when needed.
• Monitor email and internal communication channels each day to stay informed and respond to requests in a timely manner.
• Enter and update customer information with accuracy while maintaining organized records across support activities.
• Perform additional customer service and administrative tasks as assigned to support daily operations.