CSR - Customer Service Representative

CSR - Customer Service Representative Schaefer Greenhouses Inc. Position Overview We're looking for a reliable, detail-oriented Customer Service Representative who will be the voice and heart of our business. This person will manage customer communication with professionalism, support sales operations through accurate order entry, and ensure that inventory is properly allocated and available. The role is pivotal to keeping our customer relationships strong and operations humming smoothly. Key Responsibilities Customer Engagement & Order Management Serve as the primary point of contact for customer inquiries via phone and email Process incoming customer orders accurately into the order management system Confirm availability, delivery dates, and order details with customers in a timely manner Proactively communicate with customers regarding order status, delays, or adjustments Inventory Coordination Work closely with the inventory and operations teams to allocate available product to customer orders Monitor daily inventory levels to ensure accurate representation of product availability Help flag potential inventory issues before they affect order fulfillment Call Outreach & Follow-Ups Make outbound calls to customers to confirm orders, delivery details, and upsell when appropriate Maintain a courteous, can-do attitude when following up on outstanding quotes or pending orders Problem Solving & Order Adjustments Handle order changes, credits, or complaints quickly and professionally Collaborate with drivers and the logistics team to ensure accurate, on-time deliveries Document all customer interactions for future reference and accountability

What We're Looking For Must-Haves:

Previous experience in customer service, preferably in a product-based or seasonal environment Strong attention to detail — accuracy in order entry and inventory allocation is critical Confident phone presence and excellent written/verbal communication skills Ability to manage multiple tasks under pressure with grace and professionalism Basic computer skills; knowledge of order management or POS systems is a plus

Preferred But Not Required:

Familiarity with greenhouse, floral, or seasonal agriculture operations Experience working in a fast-paced environment where priorities can shift quickly Working Hours Monday-Friday, with additional hours during peak seasons as needed Must be comfortable working in an environment that can occasionally require physical presence near live product, cold rooms, or shipping docks Why Join Schaefer Greenhouses? We're a family-owned, well-established operation with deep roots in the community. You'll be joining a team that takes pride in doing things the right way — with care, clarity, and consistency. We've built our reputation one relationship at a time, and we're not slowing down anytime soon. Join us while we re-build the next 100 years of Schaefer's — with tradition in our roots and innovation in our sights.

Job Type:

Part-time Pay:

$15.00 - $16.00 per hour

Benefits:

Flexible schedule

Work Location:

In person