Service BDC Representative

Service BDC Representative Dan Wolf Automotive Group - 2.8 Naperville, IL Job Details Full-time $20 an hour 5 hours ago Benefits Paid training Paid holidays Dental insurance 401(k) Vision insurance Qualifications Live chat Microsoft Excel Email customer support Microsoft Outlook Guest relations Texting/chatbox tools Phone communication Service scheduling Client inquiry handling Word embeddings Answering guest questions Customer engagement Automotive service Organizational skills Customer interaction during outreach Communication skills Dealership experience Conducting sales calls Email support Entry level Client interaction via phone calls Full Job Description Drive your career forward - Dan Wolf Automotive Group is hiring and we want to talk to you! Can you multitask, are an excellent listener, and have strong verbal communication skills. If so, this may be the position for you. As a BDC Service Representative you'll play an important supporting role in the success of our business by ensuring that customers are satisfied. The Service Business Development Representative (SBDR) is responsible for answering inbound service phone calls, making outbound calls, and managing live chats, all while demonstrating the high level of professionalism that Dan Wolf Automotive Group is known for. This position plays a vital role in driving customer satisfaction, promoting dealership services, and contributing to the overall growth of the service department. This full-time position works 4 weekdays and Saturday. If your qualifications match our request and you have an interest in growing with a great team, this could be your position! We Offer… Paid Vacation after 90 days Eligible for up to 5 weeks of Paid Vacation Paid Holidays 5-day work week Paid Training Growth opportunities Excellent Health, Dental, & Vision Insurance 401K Positive & motivating work environment $20.00 Per Hour You Will… Schedule and coordinate service appointments for guests Respond to customer inquiries via phone, SMS, and email Guide guests through the appointment scheduling process Ensure all guest questions are answered accurately and promptly Maintain clear, professional, and timely communication Deliver a positive and helpful customer experience at every interaction Follow up with guests as needed to support appointment completion Keep communication organized and up to date across all channels You Have… A Positive Attitude Good verbal and written communication skills Self-motivation and self sufficient Proficiency with Microsoft Word, Excel, and Outlook Drive to succeed customer expectations Excellent organizational skills BDC Dealership Experience preferred Auto, Auto Service, Customer Care, Customer Service, Customer Service Representative, Customer Service Rep, Business Development, BDC, Internet Agent