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Sr Customer Service Rep
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Ultimate Staffing Services
Naperville, IL (In Person)
$47,840 Salary, Full-Time
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Job Description
Sr Customer Service Rep at Ultimate Staffing Services Sr Customer Service Rep at Ultimate Staffing Services in Naperville, Illinois Posted in 5 days ago. $20.00
- $26.
Job Description:
W-2 Contract Role Duration- 3 Months Location
- Naperville, IL 60563 Pay Rate
- $20•26/hour
Job Description:
Summary:
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.Job Responsibilities:
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Solicit sale of new or additional services or products.
Skills:
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage one's time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Education/Experience:
- High school diploma or GED required.
- 5-7 years customer service related experience required.