Customer Service Representative

About Us PuroClean of Bloomington is a locally owned restoration company that helps homeowners and businesses recover from water, fire, mold, and property damage. We are looking for a dependable, organized, and professional Customer Service Representative / Job Administrator to join our in-office team. This position is a key support role for our customers, office staff, project managers, technicians, insurance adjusters, and referral partners. The right person will be friendly, detail-oriented, comfortable on the phone, and able to keep jobs moving through the administrative process. Job Responsibilities The Customer Service Representative will help manage customer communication and general job administration from the office.

Responsibilities include:

Answering incoming phone calls and providing professional customer service Gathering job information from customers, insurance companies, adjusters, agents, and referral sources Scheduling appointments, inspections, and follow-ups Entering and updating job information in company systems Assisting with job file setup and organization Uploading and organizing photos, documents, estimates, invoices, and notes Following up with customers, adjusters, and internal team members as needed Helping track job progress and outstanding items Assisting project managers and office staff with administrative tasks Maintaining accurate records and clear communication Supporting billing, documentation, and job closeout processes Providing a positive and professional experience for customers during stressful situations Qualifications The ideal candidate will have: Previous customer service, office administration, dispatch, restoration, construction, insurance, or related experience preferred Strong phone and communication skills Good computer skills and ability to learn new software Excellent organization and attention to detail Ability to multitask and prioritize in a busy office environment Professional attitude and dependable work ethic Ability to follow processes and document information accurately Comfort working with customers who may be dealing with property damage or stressful situations Preferred Experience Experience with any of the following is helpful but not required: Restoration industry Construction or service-based office administration Insurance claims Dispatching or scheduling CRM/job management software QuickBooks, Xactimate, Encircle, DASH, PSA, or similar systems Work Environment This is an in-office position. The employee will work from our Bloomington office and communicate regularly with customers, field staff, project managers, insurance representatives, and office leadership. What We Offer Full-time, stable office position Opportunity to grow with a locally owned company Supportive team environment Training on our systems and processes Meaningful work helping customers recover from property damage How to Apply Please submit your resume and a brief note about your customer service or office administration experience. We are looking for someone who is dependable, organized, and ready to be an important part of our team.

Pay:

From $16.00 per hour

Benefits:

401(k) matching Paid time off

Work Location:

In person Customer Service Representative Normal, IL 61761 From $16 an hour - Full-time From $16 an hour - Full-time About Us PuroClean of Bloomington is a locally owned restoration company that helps homeowners and businesses recover from water, fire, mold, and property damage. We are looking for a dependable, organized, and professional Customer Service Representative / Job Administrator to join our in-office team. This position is a key support role for our customers, office staff, project managers, technicians, insurance adjusters, and referral partners. The right person will be friendly, detail-oriented, comfortable on the phone, and able to keep jobs moving through the administrative process. Job Responsibilities The Customer Service Representative will help manage customer communication and general job administration from the office.

Responsibilities include:

Answering incoming phone calls and providing professional customer service Gathering job information from customers, insurance companies, adjusters, agents, and referral sources Scheduling appointments, inspections, and follow-ups Entering and updating job information in company systems Assisting with job file setup and organization Uploading and organizing photos, documents, estimates, invoices, and notes Following up with customers, adjusters, and internal team members as needed Helping track job progress and outstanding items Assisting project managers and office staff with administrative tasks Maintaining accurate records and clear communication Supporting billing, documentation, and job closeout processes Providing a positive and professional experience for customers during stressful situations Qualifications The ideal candidate will have: Previous customer service, office administration, dispatch, restoration, construction, insurance, or related experience preferred Strong phone and communication skills Good computer skills and ability to learn new software Excellent organization and attention to detail Ability to multitask and prioritize in a busy office environment Professional attitude and dependable work ethic Ability to follow processes and document information accurately Comfort working with customers who may be dealing with property damage or stressful situations Preferred Experience Experience with any of the following is helpful but not required: Restoration industry Construction or service-based office administration Insurance claims Dispatching or scheduling CRM/job management software QuickBooks, Xactimate, Encircle, DASH, PSA, or similar systems Work Environment This is an in-office position. The employee will work from our Bloomington office and communicate regularly with customers, field staff, project managers, insurance representatives, and office leadership. What We Offer Full-time, stable office position Opportunity to grow with a locally owned company Supportive team environment Training on our systems and processes Meaningful work helping customers recover from property damage How to Apply Please submit your resume and a brief note about your customer service or office administration experience. We are looking for someone who is dependable, organized, and ready to be an important part of our team.

Pay:

From $16.00 per hour

Benefits:

401(k) matching Paid time off

Work Location:

In person