Customer Care Associate

Customer Care Associate Location:

O'Fallon, IL, 62269 Job Description The Customer Care Associate is responsible for responding to incoming internet leads and sales call, as well as making outbound phone calls to potential and existing clients.

Duties include:

Responding to inbound leads by phone, text message, and email with the goal of scheduling sales appointments. Confirming all sales appointments and rescheduling missed appointments. Assisting BDC Manager and Sales Managers with unsold, sold and service appointment follow up as assigned. Providing adequate and accurate vehicle information to prospects. Preparing Sales Associate and vehicle (if applicable) for incoming appointments. Utilize CRM system to record all work completed, as well as assist managers and sales associates with input of new information. Communicates consistently with BDC manager and reports all activity to them. Participating in on-going training. Other duties as assigned. Schedule is

Monday-Wednesday-Friday-Saturday Requirements:

Exceptional communication skills, especially phone skills. Strong customer service abilities and background. Positive energy and a pleasant demeanor. Eager to improve with a competitive attitude. Team player, able to follow direction and be punctual. Organized and self-motivated, desire to achieve goals. Works well independently. Clean driving record and professional appearance. Ability to pass a criminal back-ground check and drug test.

Job Type:

Part-time Experience:

Clean Driving Record:

1 year (preferred)

Customer Service:

1 year (preferred)

Call Center/Phone Sales:

1 year (preferred)

Education:

High school or equivalent: (preferred)

License Driver's License:

(required) Work authorization:

United States:

(required)

Shifts:

Evening:

(required) Benefits offered: Flexible schedules Employee discounts Customer Care Associate O'Fallon, IL 62269 $14

• $16 an hour
• Part-time $14
• $16 an hour

•

Part-time Customer Care Associate Location:

O'Fallon, IL, 62269 Job Description The Customer Care Associate is responsible for responding to incoming internet leads and sales call, as well as making outbound phone calls to potential and existing clients.

Duties include:

Responding to inbound leads by phone, text message, and email with the goal of scheduling sales appointments. Confirming all sales appointments and rescheduling missed appointments. Assisting BDC Manager and Sales Managers with unsold, sold and service appointment follow up as assigned. Providing adequate and accurate vehicle information to prospects. Preparing Sales Associate and vehicle (if applicable) for incoming appointments. Utilize CRM system to record all work completed, as well as assist managers and sales associates with input of new information. Communicates consistently with BDC manager and reports all activity to them. Participating in on-going training. Other duties as assigned. Schedule is

Monday-Wednesday-Friday-Saturday Requirements:

Exceptional communication skills, especially phone skills. Strong customer service abilities and background. Positive energy and a pleasant demeanor. Eager to improve with a competitive attitude. Team player, able to follow direction and be punctual. Organized and self-motivated, desire to achieve goals. Works well independently. Clean driving record and professional appearance. Ability to pass a criminal back-ground check and drug test.

Job Type:

Part-time Experience:

Clean Driving Record:

1 year (preferred)

Customer Service:

1 year (preferred)

Call Center/Phone Sales:

1 year (preferred)

Education:

High school or equivalent: (preferred)

License Driver's License:

(required) Work authorization:

United States:

(required)

Shifts:

Evening:

(required) Benefits offered: Flexible schedules Employee discounts