Customer Service Representative

Customer Service Representative Precision Today - 3.5 Oak Brook, IL Job Details Full-time $16 - $20 an hour 11 hours ago Benefits Paid parental leave Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Vision insurance 401(k) matching Life insurance Qualifications Customer communication Full Job Description Overview Now Hiring - Customer Service Representative Precision Today is a trusted home service provider serving Franklin Park homeowners with dependable plumbing, HVAC, sewer, drains and electrical solutions. Our team is committed to delivering efficient, high-quality service that keeps home systems running smoothly and customers comfortable year-round. We are seeking a motivated and customer-focused Customer Service Representative to join our office team in Oakbrook, Illinois. This role is ideal for a professional who thrives in a fast-paced environment, enjoys helping customers, and takes pride in delivering exceptional service. The ideal candidate is an effective communicator, highly organized, and committed to creating a positive experience for every customer through scheduling, communication, and support.

What You Will Do:

Answer incoming customer calls and provide exceptional customer service Schedule service appointments and coordinate technician dispatching Respond to customer inquiries regarding services, appointments, and account information Maintain accurate customer records and update information within company software systems Confirm appointments and communicate scheduling updates with customers Assist customers with service requests, concerns, and follow-up communications Work closely with technicians, dispatchers, and management to ensure a seamless customer experience Handle a high volume of inbound and outbound calls professionally and efficiently Process customer information, service agreements, and other administrative documentation Resolve customer concerns with professionalism and a solution-oriented approach Support office operations and administrative tasks as needed Maintain a positive, professional attitude while representing the company

What You Will Bring:

2+ years of customer service, call center, dispatching, or administrative experience preferred Strong verbal and written communication skills Excellent customer service and problem-solving abilities Ability to multitask and remain organized in a fast-paced environment Strong attention to detail and accuracy when handling customer information Proficiency with computers, Microsoft Office, and CRM or scheduling software Ability to work independently and collaboratively as part of a team Professional appearance and positive, can-do attitude Experience with ServiceTitan, Nexstar, or similar home service software is a plus Successfully complete our screening process, including assessments, interviews, background checks, and drug screening

Benefits:

Health Coverage:

Employer-paid medical, dental, and vision plan options

Insurance:

Life, AD&D, and long-term disability included; optional short-term and gap coverage

Savings Accounts:

FSA and HSA contribution options

Retirement:

401(k) available upon hire with employer match; Traditional and Roth options

Time Off & Perks:

Paid time off and holidays Paid parental leave

Growth and Training Opportunities:

Tuition Reimbursement Ongoing training and development Precision Today is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.