Marketing & Client Experience Specialist

Benefits:

Bonus based on performance Competitive salary Dental insurance Flexible schedule Health insurance Paid time off Training & development Tuition assistance Employee discounts Opportunity for advancement Vision insurance

Marketing & Client Experience Specialist Location:

In-Office Type:

Full-Time Industry:

Insurance (Small, growing agency) About Us We're a small, growing insurance agency that believes great marketing gets people in the door—but great service keeps them with us. We value relationships, clear communication, and doing right by our clients. If you enjoy wearing multiple hats, having real ownership over your work, and seeing the direct impact of what you do, you'll feel at home here. The Role We're looking for a Marketing & Client Experience Specialist who can help us attract new clients and make sure every interaction feels personal, professional, and human. This is a hands-on role for someone who loves both strategy and people—and doesn't want to be stuck behind the scenes all day. You'll work closely with the agency owner and play a key role in shaping how our brand shows up in the world and how our clients experience us. What You'll Do Marketing & Growth Create and manage marketing campaigns (AI, digital, local, email, social, and/or SMS) Help improve website content, landing pages, and lead capture Track campaign performance and suggest improvements Assist with content creation (posts, emails, short videos, or ads—based on your strengths) Help maintain brand consistency across all channels Client Experience & Support Be a friendly, professional first point of contact for new leads and existing clients Respond to inquiries via phone, email, text, and chat Help guide prospects through next steps and ensure a smooth handoff to the sales team Follow up with clients to improve retention and satisfaction Spot opportunities to improve processes and client communication What We're Looking For Experience in marketing , and a love for customer interaction Strong communication skills—you're comfortable talking to people and writing to them Organized, proactive, and comfortable managing multiple priorities Tech-savvy and willing to learn new tools (CRM, marketing platforms, AI tools, etc.) Self-starter mentality—you don't need constant direction Bonus points if you've worked in insurance, finance, real estate, or another service-based business Why You'll Like Working Here Small team = big impact (your work actually matters) Direct access to leadership and decision-making Opportunity to grow with the agency and shape the role over time Flexible environment that values trust and accountability A people-first culture that values quality over volume Compensation & Benefits Competitive pay based on experience Performance bonuses and growth opportunities Paid time off and flexible scheduling Training and professional development support This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.