BDC Customer Service Representative

We are looking for a BDC / Customer Service Rep to join our team! Multiple shifts available - day or evening hours. Full-time or part time available! Saturday hour availability would be a bonus. Pay starting at $18/hour includes hourly pay plus commissions. Range based on hours worked and production bonuses.

WE OFFER

Blue Cross Blue Shield Medical Insurance (PPO or HMO) for full-time employees 401k with company match for full-time employees Paid holidays Paid vacation Employee Discounts Weekly payroll and direct deposit Stable work environment Flexible Spending Account through Ameriflex for full-time employees

RESPONSIBILITIES

Responsible for answering incoming phone calls for the service department and assisting customers with scheduling service appointments for Toyota and Ford stores. Make outgoing calls to customers to schedule appointments - service reminders, service recall notifications, etc. Manage digital communications with customers from our website and other marketing platforms.

REQUIREMENTS

MUST have great computer skills. You will be switching between multiple computer programs while on the phone with customers. Basic knowledge of MS Word and Excel are required. Experience scheduling appointments or reservations or other customer service experience outside of the auto industry is also helpful. Any previous experience working in an auto dealership is preferred. Have experience working directly with customers and demonstrate an outgoing and enthusiastic personality and patience when dealing with customers. Bilingual is a PLUS but not required. Knowledge of Reynolds & Reynolds ERA system and/or X-Time Scheduling system are a HUGE plus but not required and training will be provided on these systems. MUST be able to pass a criminal background check. Bredemann Toyota is an equal opportunity employer. Employment is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.