Customer Service Representative - Spot Buys

WHO ARE WE

BlackHawk Industrial provides you with the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings. We are

BIG ENOUGH TO

SERVE, and

SMALL ENOUGH TO CARE. SUMMARY

The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Personally exhibits , recruits and coach's associate s consistent with Core Behaviors Responsible for promoting culture of safety Respond appropriately and promptly to all customers and Account Manager incoming communications . Analyze and assess customer needs completely and accurately with efficiency. Work with suppliers and Account Managers to identify , source, and pric e appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines. Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase materials to fill customer orders. Review and maintain P21 portals daily for potential late orders, Return Material Authorizations , items not on a PO and unapproved orders. Identify and resolve root cause issues by working and communicating with responsibl e cross functional teams to minimize repetition of the original issue. Develop a detailed working knowledge of Blackhawk pol icies, procedures and practices. M aintain a deep understanding of the BHID systems (including P21, OS ticket, CribMaster, Autocrib , etc.), suppliers systems/websites and usage of those systems . Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems. Perform other duties as assigned Perform work in accordance with ISO processes and procedures

QUALIFICATIONS

Excellent written and verbal communications skills utilizing phone, email and instant message. Excellent critical thinking skills to analyze and solve problems. Diligen t and detail oriented. Ability to manage multi ple tasks, shift gears to react to urgent scenarios and meet daily deadlines. Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user. Ability to learn and apply experience with vending platforms (CribMaster, Autocrib , etc.) Experience in industrial field, B2B sales and/customer service.

SUPERVISORY RESPONSIBILITIES

No direct supervisory responsibility. EDUCATION and/or

EXPERIENCE

High school diploma or equivalent required. Minimum of 1 year's previous experience in customer service or inside sales preferred. Experience in cutting tools, abrasives and MRO areas preferred. Experience with Microsoft office suite required .

CERTIFICATES, LICENSES, REGISTRATIONS

None required

WORK ENVIRONMENT

Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employees are required to use computers and other equipment. Employee frequently lifts and/or moves up to _ 50 _ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.

PPE REQUIRED

Wrist rest for keyboard and mouse pad

BENEFITS

Health Insurance BCBS of

OK HDHP HSA

with Employer match (must meet criteria) Dental and Vision Insurance 401K Plan and Company Match FSA (Full FSA, Limited FSA, and Dependent FSA) Company paid Long Term and Short-Term Disability Company paid basic Life Insurance and AD&D/ Supplemental life and AD&D/Dependent life Ancillary Critical Illness Insurance (Wellness Rider Included) Ancillary Accident Insurance (Wellness Rider Included) Ancillary Hospital Indemnity Employee Assistance Program (EAP) - Includes concierge services and travel assistance . Paid Time Off Holiday Paid Time Off Gym Reimbursement Quarterly Wellness challenge with a chance to will money or prizes Tuition Reimbursement - after 1 year of employment •BlackHawk Industrial is an Equal Opportunity Employer As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.