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Bank eServices Representative

Job

State Street Bank & Trust Co.

Quincy, IL (In Person)

$37,440 Salary, Full-Time

Posted 1 week ago (Updated 2 days ago) • Actively hiring

Expires 7/3/2026

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Job Description

Join our team at State Street Bank! Employing nearly 70 employees, we take great pride in being a locally owned community bank.
WE ARE 26
%
EMPLOYEE OWNED
; and are committed to providing our employees with a satisfying, positive work environment and a long term career. We value our employees, customers, and community. If you are passionate about providing attentive and outstanding customer service, we encourage you to apply. We're looking for a full time eServices Representative to be the primary point of contact for providing telephone customer service support/assistance regarding eServices and customer account related inquiries.
DUTIES & RESPONSIBILITIES
  • Performs as the primary point of contact for incoming calls regarding any eServices
  • Assists customers over the telephone with routine questions or issue with any eServices; and responds to client inquiries promptly, effectively, and professionally, with a positive attitude
  • Utilizes marketing techniques to build relationships by actively cross selling and marketing new and existing products and services to current and potential customers
  • Handle all online submissions for the bank
  • Handles all eServices messages and responds accordingly
  • Runs and pull various reports regarding eServices and completes any steps necessary
  • Assists with efforts to identify and implement a positive overall customer service
  • Contributes to fostering positivity and teamwork within the bank
  • Performs daily verification, workflow, and exception tracking of Aurora Document Imaging
  • Verifies mobile deposits daily
  • Performs other duties as assigned
EDUCATION &/OR WORK EXPERIENCE REQUIREMENTS A
minimum of 1 year experience in banking preferred - ex: bookkeeping, customer service, help desk, and/or operations functions
MENTAL & PHYSICAL REQUIREMENTS
Ability to sit/stand/kneel/bend/for extended periods of time. Developed interpersonal skills, ability to work under high pressure while remaining composed. Strong communication skills - both oral and written, with attention to detail, is critical. Organization, prioritization, and time management skills are needed.
COMPETENCIES
Jack Henry 20/20 Experience, proficiency in MS Office, problem solving/reasoning/analysis, familiarity with banking, and a thorough knowledge of policies, procedures, & regulatory pertaining Reg E, proficiency in rules & regulations regarding Bank Secrecy Act, USA Patriot Act, & OFAC.
Job Type:
Full-time Pay:
From $18.00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance Application Question(s): Do you have at least one year experience in banking?
Work Location:
In person