Customer Service Technical Support

Technical Support Representative Position Overview The Technical Support Representative provides first‑call resolution to customers by delivering high‑quality technical assistance via phone and email. This role focuses on troubleshooting software and basic system issues while maintaining an excellent customer experience. Success in this position requires strong communication skills, attention to detail, and the ability to explain technical concepts in simple, user‑friendly terms. This is an entry‑level role ideal for candidates with customer service experience who are interested in developing technical support skills. Key Responsibilities Provide first‑call resolution support to customers via telephone and email , regardless of product type or issue complexity Deliver professional, courteous, and customer‑focused service on every interaction Troubleshoot, diagnose, and resolve issues related to: Software functionality Connectivity problems Product or system failures Clearly communicate troubleshooting steps, solutions, and next steps to customers in easy‑to‑understand language Accurately document all customer interactions, findings, and resolutions in the CRM system Participate in product testing, system updates, and version rollouts Collaborate with team members by sharing knowledge, brainstorming solutions to complex issues, and proactively identifying common problems and resolutions Demonstrate teamwork and adaptability in a fast‑paced support environment Required Qualifications (Must Have) At least 1 year of customer service experience (call center experience strongly preferred) Basic technical aptitude, including: Help desk exposure or experience building or working with computers Strong verbal and written communication skills in English Comfort working in a Windows environment Familiarity with installing and troubleshooting basic Windows applications High School Diploma or equivalent Preferred Qualifications (Nice to Have) Experience using command prompts Prior technical support, Geek Squad, or IT‑adjacent experience Ideal Candidate Profile Customer‑oriented and patient when assisting users Able to explain technical steps clearly to non‑technical customers Comfortable giving direction over the phone Curious, coachable, and willing to learn new technologies Detail‑oriented with strong documentation habits Soft Skills That Lead to Success Clear and confident communication Strong active listening and problem‑solving skills Ability to remain calm and focused under pressure Team‑oriented mindset with a willingness to share knowledge Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of

ROSEMONT, IL.

Pay and Benefits The pay range for this position is $18.50 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in

ROSEMONT,IL.

Application Deadline This position is anticipated to close on Apr 30, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.