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Customer Service Representative
Job
Nici Carpet Cleaning Inc
Skokie, IL (In Person)
Full-Time
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Job Description
Job Overview The position is a full time position, Monday
- Friday. from 9am-5pm Must be proficient in the following areas: English (read/write)
- a must Typing invoice and orders, and be able to navigate Ms Office Suite Answer incoming calls and inquiries and is bilingual (Spanish & English) For more information please call 312-300-0964 Responsibilities
- Manage inbound and outbound calls with professionalism and courtesy.
- Provide excellent customer support by addressing inquiries, resolving issues, and offering product information.
- Utilize effective phone etiquette to create a positive experience for each caller.
- Document interactions accurately in the call center system for future reference.
- Collaborate with team members to improve processes and enhance customer satisfaction.
- Handle sales inquiries and assist in closing sales when appropriate.
- Support multilingual customers by providing assistance in their preferred language when possible. Qualifications
- Previous experience in a call center or customer service environment is preferred.
- Strong communication skills in English; bilingual or multilingual abilities are a plus.
- Proficient in phone etiquette with a friendly and professional demeanor.
- Ability to analyze information quickly and make sound decisions based on customer needs.
- Experience with outbound calling is desirable but not mandatory.
- A strong commitment to providing outstanding customer service and support.
- Ability to work effectively both independently and as part of a team.