CSR - Customer Service Representative

CSR - Customer Service Representative Cleveland Veterinary Clinic - 3.0 South Elgin, IL Job Details Full-time $17 - $20 an hour 20 hours ago Benefits Health insurance Dental insurance Paid time off On-the-job training Vision insurance Qualifications Customer records maintenance Records maintenance Teamwork Interpersonal skills Word processing English High school diploma or GED Medical records Client services Mail management Animal care Organizational skills Mail processing Medical terminology Veterinary administrative support Veterinary terminology Healthcare facilities housekeeping Customer data entry Full Job Description

POSITION OVERVIEW

The purpose of this position is to serve as receptionist (the face of) Cleveland Veterinary Clinic. Members in this position should strive to serve our clients by performing duties related to all aspects of animal patient/client care along with providing miscellaneous support to the veterinary management team and co-workers. This position requires a practical knowledge of veterinary hospital organization and services, data entry, word processing, mail service, and a practical knowledge of the standard procedures, veterinary records, protocols and terminology used in the hospital. This position works under the direct supervision of the hospital manager who will indicate general assignments, limitations and priorities. This position is ideal for an upbeat, client oriented, animal lover that is interested helping the hospital grow while developing their skills. Being the face of CVC as well as the voice on the phone, we expect that the person in this position take pride in their being a part of our team and we value all of the hard work done daily!

QUALIFICATIONS / REQUIRMENTS EDUCATION AND LICENSURE REQUIREMENTS

• High school diploma or equivalent
• Previous on-the-job training highly preferred

EXPERIENCE REQUIREMENTS

• Previous veterinary client service experience is preferred

PERSONAL REQUIREMENTS

• Minimum of 18 years old
• Demonstrated command of spoken and written English
• Demonstrated desire and ability to learn from mistakes and not repeat them
• Genuinely enjoys working with people and is able to deal with them even when stressed
• Ability to stay calm and efficient during emotionally charged situations
• Is well-spoken and approaches his/her job duties in a mature nature
• Can support and be a part of teamwork; works well with all levels of hospital team members
• Has excellent client communication skills
• Demonstrated ability to multi-task
• Professional appearance and attitude at all time
• Demonstrated ability to perform tasks as listed in our Job Description, which first and foremost, involve maintenance of hospital standards of cleanliness
• Demonstrated ability to effectively communicate with fellow employees
• Demonstrated ability to learn new skills
• Demonstrated ability to work as an effective team member
• Dependable transportation and the ability to show up for work on time, without exception
• An appreciation and respect for the diversity of the clients and patients we serve
• Genuinely enjoys working in an animal-related field and the environment that goes along with working with animals (This will NOT always be easy)

Physical Effort :

Work requires lifting and/or carrying up to 40 lbs alone, if heavier, with assistance. Work requires walking or standing for extended periods or time; frequently moving around the hospital depending on job performing.

Job Type:

Full-time Pay:

$17.00 - $20.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person