Customer Service Representative Lead

ONSITE 5 DAYS A WEEK

Job Purpose:

Our Customer Service Representative Lead in corrugated manufacturing will oversee the daily customer service operations related to order management, production coordination, and post-delivery support. This role acts as the key liaison between customers, sales, production, planning, logistics, and quality teams to ensure accurate order fulfillment, clear communication, and high customer satisfaction. The Lead provides hands-on leadership to the customer service team while managing escalations, process improvement, and performance metrics.

Job Responsibilities:

Lead, coach, and support a team of customer service. Assists with assigning and prioritize daily workloads related to orders, forecasts, and customer inquires. Provide training on products, work processes, ERP systems, and customer requirements. Support onboarding and ongoing skill development for team members. Serve as the first point of escalation for customer and internal issues.

Additional Responsibilities & Qualifications:

Order & Account Management Customer Issue Resolution Cross-Functional Collaboration Performance Monitoring & Reporting Salary:

$58,000 - $61,000 annually

Work Experience:

• 2+ years of successful supervisory/management experience preferred. Ability to motivate and develop direct reports, as well as size up new talent.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Ability to work in a team environment.
• Proficient with Microsoft Office Suite.

Education:

• High School Diploma Preferred What We Offer Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.

Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities. Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions. Healthcare benefits, 401k, paid time off and tuition reimbursement. About Veritiv Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn . Veritiv is an Equal Opportunity/Affirmative Action employer. EEO Policy US | EEO Policy Mexico This description does not attempt to define the job's essential functions as defined by applicable disabilities law.