Customer Service Representative

Under the direction of the Customer Service Manager, the Customer Service Representative provides the most responsive customer support to the organization's customers (both internal and external) in person or over the phone; by addressing and resolving customer inquiries and problems, processing orders, following up on deliveries in accordance with company mission statement, policies and procedures.

salary:

$22 - $25 per hourshift: Firstwork hours: 8 AM - 4

PMeducation:

High SchoolResponsibilities Answer incoming customer telephone calls in a courteous and professional manner.  Responds to and investigates customer inquiries, orders, concerns, and issues via phone, fax, mail and e-mail in a timely and courteous manner.  Follow up and maintain good communication with customers at all times  Receives, records, and routes customer orders/changes in appropriate manner.  Utilize the company s computer program for entering and processing orders  Researches and resolves customer complaints and/or billing issues.  Documents all contacts, actions and responses in the appropriate database (Clientele)  Organizes and maintains file system; file correspondence and other records.  Maintains working knowledge of products and/or services.  Prepares reports and correspondence accurately and efficiently.  Effectively communicates customer issues and concerns to all applicable internal staff members.  Provides appropriate technical and/or product related information to customers.  Follow up with production to ensure orders are being processed and shipped on a timely manner  Handle customer grievances as and when they arise in a professional manner and refer grievances to the manager when necessary  Provide support to the outside sales representatives as needed.  Provide RGA s to customers for product returns according to departmental procedure.  Complete special projects as assigned.  Performs other duties as assigned by supervisor.

SkillsFollow-upActive ListeningTelephone EtiquetteEmpathyInterpersonal SensitivityAdapting to ChangeTyping SkillsBasic Software SkillsBasic Computer SkillsCustomer ServiceCall Center SupportCustomer RelationsCustomer support

CUSTOMER

ORDERS/SALESCustomer Relationship ManagementQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. job detailssummary$22 - $25 per hourtemp to permhigh schoolcategoryoffice and administrative support occupationsreferenceAB_4958791job details Under the direction of the Customer Service Manager, the Customer Service Representative provides the most responsive customer support to the organization's customers (both internal and external) in person or over the phone; by addressing and resolving customer inquiries and problems, processing orders, following up on deliveries in accordance with company mission statement, policies and procedures.

salary:

$22 - $25 per hourshift: Firstwork hours: 8 AM - 4

PMeducation:

High SchoolResponsibilities Answer incoming customer telephone calls in a courteous and professional manner.  Responds to and investigates customer inquiries, orders, concerns, and issues via phone, fax, mail and e-mail in a timely and courteous manner.  Follow up and maintain good communication with customers at all times  Receives, records, and routes customer orders/changes in appropriate manner.  Utilize the company's computer program for entering and processing orders  Researches and resolves customer complaints and/or billing issues.  Documents all contacts, actions and responses in the appropriate database (Clientele)  Organizes and maintains file system; file correspondence and other records.  Maintains working knowledge of products and/or services.  Prepares reports and correspondence accurately and efficiently.  Effectively communicates customer issues and concerns to all applicable internal staff members.  Provides appropriate technical and/or product related information to customers.  Follow up with production to ensure orders are being processed and shipped on a timely manner  Handle customer grievances as and when they arise in a professional manner and refer grievances to the manager when necessary  Provide support to the outside sales representatives as needed.  Provide RGA's to customers for product returns according to departmental procedure.  Complete special projects as assigned.  Performs other duties as assigned by supervisor.

SkillsFollow-upActive ListeningTelephone EtiquetteEmpathyInterpersonal SensitivityAdapting to ChangeTyping SkillsBasic Software SkillsBasic Computer SkillsCustomer ServiceCall Center SupportCustomer RelationsCustomer support

CUSTOMER

ORDERS/SALESCustomer Relationship ManagementQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.