Client Service Associate

Client Service AssociatePosition OverviewThe Client Service Associate is responsible for delivering timely, professional support to high-net-worth and retail clients and their advisors. This role focuses on client onboarding, account maintenance, and day-to-day service activities that ensure an exceptional client experience while supporting the firms wealth management objectives and regulatory requirements.

Key ResponsibilitiesManage end-to-end client onboarding including document collection, KYC/AML verifications, account setup with custodians, and coordination with internal teams to ensure a smooth transition.

Provide high-quality, responsive client service via phone, email, and secure portals, resolving inquiries about account status, transactions, statements, and service requests.

Serve as primary service liaison for advisors and clients, proactively communicating updates, timelines, and next steps for account changes and requests.

Process and review client transactions, transfers, distributions, and account maintenance requests according to firm policies and regulatory guidelines.

Prepare and deliver client communications and reporting materials, including periodic statements, performance reports, and ad hoc information requests.

Maintain accurate client records in the CRM and account systems, ensuring data integrity and timely documentation of interactions.

Coordinate with operations, compliance, and custodial partners to escalate and resolve complex issues or exceptions.

Identify opportunities to improve client experience and internal processes; contribute to implementation of efficiency and quality improvements.

Support client meetings and reviews by preparing materials, follow-up actions, and ensuring all deliverables are completed on schedule.

Stay current on product offerings, regulatory changes, and industry best practices to provide informed service and maintain compliance.

QualificationsBachelors degree in finance, business, or a related field, or equivalent professional experience.

Client service experience within wealth management, private banking, or financial services.

Proven experience with client onboarding processes, KYC/AML procedures, and working with custodial platforms.

Strong interpersonal and communication skills with a client-first mindset and professional phone/email etiquette.

Proficiency with CRM systems, Microsoft Excel, and common office software; experience with portfolio/account platforms is a plus.

Knowledge of regulatory requirements and industry standards relevant to wealth management.

Team-oriented, proactive problem-solver with a commitment to continuous improvement.