Client Care Coordinator

Client Care Coordinator Home Helpers - 3.6 Washington, IL Job Details Full-time $18 - $21 an hour 7 hours ago Benefits Paid training Mileage reimbursement Paid holidays Paid time off Referral program Qualifications Project team coordination Record keeping Customer relationship building Client relationship development Case management Care plan development Organizational skills Care coordination Communication skills Entry level Full Job Description Overview At Home Helpers Home Care, we believe great care starts with great people. The Client Care Manager plays a key role in creating meaningful connections with our clients and ensuring they receive thoughtful, personalized support every step of the way. This position blends relationship-building, problem-solving, and coordination to deliver an exceptional care experience for both clients and caregivers.

What You'll Do Build Relationships:

Meet with new clients and families, listen to their needs, and create personalized Care Plans that truly reflect their goals and preferences.

Support Ongoing Care:

Regularly check in, visit clients, and adjust Care Plans as needs change to ensure the highest level of care. Coordinate with the

Team:

Work closely with our staffing team to match clients with the right caregivers and set everyone up for success.

Ensure Quality & Satisfaction:

Be a trusted point of contact for clients and families, addressing concerns and celebrating wins along the way.

Support Our Caregivers:

Participate in caregiver feedback and evaluations to help our team grow and maintain our care standards.

Stay Organized:

Keep accurate, up-to-date records to ensure smooth communication and continuity of care. Be Part of the

Team:

Attend meetings, trainings, and contribute to a positive, collaborative workplace culture. What We're Looking For Experience in care management or a related field A natural ability to connect with people and build trust Strong organization and communication skills Comfort with technology and scheduling systems A self-starter who can manage a fast-paced environment A compassionate, flexible, and solution-oriented mindset Schedule & Flexibility This role is primarily Monday-Friday, 8:00 AM - 4:30 PM. Because care doesn't always happen on a schedule, there will be times when you'll need to step in outside of business hours to support clients and caregivers when it matters most.