Seasonal customer service representative

Clearstaff is currently in need of a seasonal customer service representative for a customer that manufactures uniforms in the Wheeling, IL area. This office is small and family owned, will need to wear multiple hats and "not my job" mentality won't work. Must have critical thinking skills to look at an order and decide if anything is missing or can I provide assistance? The volume is high during peak seasons: 100-200 orders per day, not including phones. 1st shift 8:30AM-5PM $22/hr

Job Summary:

Customer Experience Representative acts as the primary liaison between a company and its customers, ensuring positive experiences by answering inquiries, resolving complaints, and processing orders via phone or email. They troubleshoot issues, maintain product knowledge, and maintain accurate account records. Build customer confidence and continue to boost customer loyalty.

Responsibilities:

Answer customer calls, enter orders and manage email inboxes Follow-up on orders for contracts and payment Help manage current customer base by delivering excellent service and problem resolution Support the inside sales team, provide quotes and send contracts Provide overall support and maintain positive customer relationships Maximize opportunity with each customer by presenting and closing additional product lines that would be of benefit to them. Educate customers on products, options, prices, and availability. Answer phones, return calls, and respond to customer emails and contact-us forms. When appropriate, initiate phone calls and email communication to customers or prospective customers. Prepare quotes and proposals and actively follow up with interested customers to ensure conversion to orders. Facilitate the finalization of customer order specifications and designs. Other responsibilities as assigned

Pay:

$22.00 per hour

Benefits:

Health insurance

Work Location:

In person