Customer Service Representative

Description We are looking for a dedicated Customer Service Representative to join our team onsite in Anderson, Indiana. In this long-term contract position, you will play a key role in delivering exceptional support to ministers, churches, and constituents, while ensuring smooth administrative and technical operations. This is an excellent opportunity to make a meaningful impact by contributing to the success of our faith organization and fostering strong communication within our community.

Responsibilities:

• Provide outstanding customer service and pastoral care to individuals via phone and other communication channels.
• Maintain and update minister and church data, ensuring accuracy and reliability of records.
• Support administrative operations by assisting with front desk duties and covering for the Executive Assistant when needed.
• Develop and document processes, and cross-train team members on Engagement Team responsibilities.
• Manage technical support tickets, ensuring proper documentation and resolution in a timely manner.
• Continuously improve technical knowledge and system proficiency to better assist constituents.
• Share accurate and timely information with constituents to address their inquiries effectively.
• Collaborate with team members to adapt to changing priorities and organizational needs.

Requirements Requirements:

• A bachelor's degree is preferred, along with at least one year of experience in a business environment.
• Familiarity with ticketing or helpdesk systems and a strong technical aptitude.
• Exceptional organizational skills and attention to detail in data management.
• Excellent verbal and written communication skills, with a customer-focused and empathetic approach.
• Proficiency in administrative tasks, office software, and the ability to troubleshoot basic technical issues.
• Flexibility to work collaboratively as part of a team and adapt to evolving responsibilities.
• Previous experience in customer service or administrative support is highly desirable.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .