Customer Experience Specialist

Description We are looking for an experienced Customer Experience Specialist to support graduation events in Bloomington, Indiana. This Contract position is ideal for someone who enjoys helping guests, keeping activities organized, and creating a smooth experience during live event operations. In this role, you will guide graduates through staging areas, assist the photography team, and help maintain an orderly flow throughout each event. Event assignments are typically short in duration, with most lasting around two hours after start time, while a minimum of four paid hours is provided per event.

Responsibilities:

• Support photographers during commencement-style events by guiding graduates into the correct positions and helping the line move efficiently as names are called.
• Provide clear direction to students and guests so they know where to wait, when to move forward, and how to prepare for photos on stage.
• Monitor attendance or call lists and mark graduate names accurately as participants are processed through the event.
• Assist with small appearance adjustments, such as straightening tassels when needed, to help ensure photo readiness.
• Hand out and collect name cards and other event materials while keeping supplies organized and accessible.
• Distribute promotional or informational cards as requested and answer basic questions in a courteous, attentive manner.
• Help prepare event spaces by setting up equipment and materials before the ceremony and packing them away afterward.
• Maintain an attentive presence throughout the event while supporting an organized, welcoming guest experience. Requirements
• Previous experience in customer service, guest assistance, or event support is preferred.
• Ability to remain detail-oriented, approachable, and attentive in a fast-paced public setting.
• Comfortable giving directions, managing lines, and interacting with large groups of people.
• Strong organizational skills with the ability to track names and follow event procedures accurately.
• Willingness to assist with light event setup and breakdown tasks.
• Ability to follow a business dress code, including black slacks, conservative tops, and closed-toe dress shoes.
• Availability to work onsite in Bloomington, Indiana for scheduled event assignments.
• Strong communication skills and a service-focused attitude are essential.

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