Customer Service Representative bilingual

Customer Service Representative bilingual ATI Energy Group Elkhart, IN Job Details Full-time $24,500 - $40,000 a year 11 days ago Benefits Health insurance Dental insurance Paid time off Qualifications Bilingual Computer operation Teamwork Email customer support Phone communication Employee relationship building Client relationship development High school diploma or GED Attention to detail Computer skills Grammar Experience Client interaction via phone calls

Full Job Description Location:

Indiana -

Elkhart Job Type:

Hourly Job Category:

Customer Service Salary Level:

Hourly Reports to:

Account Manager Department:

Customer Service Experience:

Two years prior customer service experience required.

Education:

High School diploma required. College degree preferred. Job Description The customer service representative is an entry level position that works in a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks in a call center environment. Responsibilities responding to customer open/close requests, customer inquiries, and requests for account information, negotiating collections arrangements, coordinating service requests, determining the most effective resolution to customer issues maintaining customer accounts. Minimum Qualifications Typically requires two to four years customer service related work experience. Previous computer experience required. High level of direct customer contact requiring strong, Communication (oral and written) and negotiation skills. Working knowledge of company policies, practices and customer credit-related matters. Primary Duties A CSR may perform any combination of the following tasks: Credit negotiations (payment extensions, arrangements, turn-ons and turn-offs). Respond to billing inquiries and handle customers' high bill complaints. Provide information about company programs, products and services. Report electric, gas, water and trash issues and outages. Provide data to customers requesting new services. Seek resolution of customer complaints. Open and close accounts at request of customer. Refer customers to network of agencies able to provide financial assistance. Respond to utility commission and agency inquiries.

SKILLS REQUIRED

The ability to maintain high energy and a positive attitude in a fast-paced environment is imperative. Candidates must be able to organize and set priorities; adapt to constant changes and updates involving customer service practices and procedures; have the ability to maintain strong working relationships with customers ,teammates and all facets of the company. Take the initiative to solve problems and meet goals with professionalism. Excellent verbal communication and phone and email etiquette skills are required. Candidates must be able to compose business correspondence and have strong grammar skills.

COMPETENCIES

Attention to

Detail Customer Focus Initiative Problem Solving Teamwork Job Type:

Full-time Pay:

$24,500.00 - $40,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person