Customer Service Representative

Customer service representative will provide information to customers in response to inquiries about products and services, in addition to entering orders and resolving any issues.

Main Job Tasks and Responsibilities:

• Entering orders received by fax, email or phone.
• Respond to customers via emails, over the phone, or face to face
• Listen to the customer inquiries patiently and resolve. Respond to the customer promptly
• Draft necessary documents, reports, letter or statements, as required by the customer
• Maintain records of interactions with the customers in an orderly manner
• Coordinate with internal departments to find solutions and resolve matters
• Follow up with the customer to make sure any issues have been resolved and they are satisfied with your answer
• Forwarding any quote requests to Sales
• Bridge the gap between sales/customer/production in any way necessary
• Acting as an operator and dispatching phone calls to individuals as requested

Education and Experience:

• High school diploma or Associate/Bachelor's degree with 2 - 3 years of related experience
• Knowledge of principles and processes for providing customer service
• Computer skills and knowledge of relevant software (Microsoft Office, Excel, Outlook Mail, and PalMate)
• Knowledge of operation of standard office equipment

Working Conditions:

• Hours of work are 7:00 am. to 3:00 p.m., with a half hour lunch
• Full - Time employment
• Overtime as needed
• Benefit package (Medical, Dental, Vision, and Life)
• Company matched 401(K) Plan
• Casual Office environment Summary As a Customer Service Representative, you will be essential in delivering outstanding support and fostering positive client relationships.

Reporting to the Sales Manager, you will utilize your core skills in communication, data entry, and phone etiquette to assist customers effectively. Your relevant skills in Microsoft Office will ensure efficient service delivery. Join our team to contribute to a customer-centric environment that values excellence and responsiveness.

Job Type:

Full-time Pay:

$17.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Experience:

Customer service: 2 years (Required) Shift availability: Day Shift (Preferred) Ability to

Commute:

Elkhart, IN 46514 (Required)

Work Location:

In person