Customer Retention & Sales Specialist

Customer Retention & Sales Specialist TCC, Verizon Authorized Retailer - 3.7 Fishers, IN Job Details Full-time 3 hours ago Benefits Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Referral program Qualifications Deal closing Objection handling (sales technique) Customer relationship building Customer retention Phone communication Identifying new business opportunities Mid-level Client relationship development Salesforce Cloud CRM system proficiency Wireless sales Client interaction via phone calls Full Job Description Wireless Contact Center | Fishers, IN Drive Relationships. Create Opportunities. Get Paid for Both. This role isn't about hard selling on every call—it's about knowing when to sell and when to connect. As a customer retention & sales specialist, you'll engage Verizon Wireless customers to uncover opportunities, strengthen relationships, and guide customers back to our retail stores when that's the best next step. When the sales opportunity presents itself, you'll confidently close it. When it doesn't, you'll still win by driving in store visits—and get paid for it. What You'll Do Make outbound calls to existing Verizon Wireless customers Identify sales opportunities or schedule store visits when appropriate Analyze customer accounts to save money or add value Sell wireless products and services when the opportunity presents itself Maintain callbacks, follow-ups, and accurate CRM documentation Track daily productivity and participate in team huddles and training Stay current on promotions, devices, and pricing What We're Looking For 3+ years of success in commission-based sales (preferred) Call center or wireless experience a plus Confident, engaging phone presence Strong objection-handling and problem-solving skills Organized, self-motivated, and comfortable multitasking Experience with Salesforce or similar CRM tools preferred Earnings Potential Competitive hourly base plus commission Earn commissions on sales closed and customers driven to retail stores Unlimited customer opportunities nationwide Top performers consistently exceed monthly goals Perks Hourly Guaranteed Pay Same Day Pay Options Generous Commissions Employee Profit Share Career Development Paid Time Off Paid Community Time Paid Employees Matter Day Generous Community Grant Opportunities Employee Resource Groups Medical, Dental, Vision 401K with Company Match Long-Term and Short-Term Disability Critical and Accident Benefits Family Related Time Off Employee Assistance Program Employee Referral Program Rewards and Recognition Ready to turn conversations into connections—and opportunities into earnings? Apply today and grow your sales career with us. We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information, or any other status protected by applicable federal, state, or local laws. We are committed to providing reasonable accommodations for qualified individuals with disabilities. #jobsincustomerservice #salesjobs #nowhiring #newjob #newcareer IND123