Client Service Representative

Client Service Representative (Veterinary Receptionist)Join a Team That Truly Cares — About Pets and People Are you an experienced customer service professional who thrives in a fast-paced environment and loves working with animals and people alike? We're looking for a compassionate, organized, and dependable Client Service Representative to become the welcoming face of our veterinary clinic. At our practice, client experience matters just as much as patient care. We are seeking someone who is professional, detail-oriented, and passionate about creating a positive experience for every client and pet that walks through our doors. If you enjoy meaningful work, collaborating with a supportive team, and making a difference in the lives of pets and their families every day — we'd love to meet you. What You'll Do As a Client Service Representative, you will play a vital role in keeping our clinic running smoothly while delivering exceptional service and support to clients and patients.

Responsibilities Include:

Warmly greeting clients and pets in person and over the phone Scheduling appointments, surgeries, and consultations efficiently Managing patient check-ins and check-outs Answering client questions and providing basic pet care information Processing invoices, payments, and financial transactions Maintaining accurate medical records and client information Communicating prescription refill requests to doctors promptly Assisting veterinary staff with administrative support Maintaining a clean, organized, and welcoming reception area Handling client concerns professionally and compassionately Supporting the team during busy periods and emergencies

What We're Looking ForRequired Qualifications:

High school diploma or equivalent Strong customer service and communication skills Excellent multitasking and organizational abilities Comfortable working in a fast-paced environment Professional, compassionate, and team-oriented attitude Basic computer proficiency and ability to learn veterinary software systems Flexibility to work evenings, weekends, and holidays as needed

Preferred Qualifications:

Previous veterinary reception or veterinary customer service experience Knowledge of veterinary terminology and procedures Experience with electronic medical records systems

Additional Requirements:

Fear Free Certification within 90 days of employment

RECOVER CPR

Certification within 90 days of employment Why You'll Love Working With Us Supportive and collaborative team environment Opportunity to grow within the veterinary field Meaningful work helping pets and the people who love them Fast-paced, engaging workdays where no two days are the same Positive workplace culture focused on compassion and teamwork Working Conditions This position is based in a veterinary clinic environment and may include: Standing or sitting for extended periods Occasional lifting or handling of pets and supplies Exposure to animals that may be sick, injured, or stressed Flexible scheduling including evenings, weekends, and holidays Apply Today If you're passionate about client care, thrive in a busy environment, and want to be part of a team dedicated to exceptional veterinary medicine, we encourage you to apply today. We're excited to find someone who will grow with our team and help us continue providing outstanding care to our patients and clients.

Pay:

$16.00 - $20.00 per hour

Benefits:

401(k) Employee discount Flexible schedule Health insurance Health savings account Paid time off

Work Location:

In person