Customer Service Representative - Respiratory / Home Care

Customer Service Representative - Respiratory / Home Care Respire Homecare Services Fort Wayne, IN Job Details Full-time 7 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Phone communication High school diploma or GED Data entry Typing 10 key typing Full Job Description At Respire , our Customer Service Representatives play a vital role in ensuring patients receive timely and accurate resupply of their medical equipment and supplies. This position is ideal for someone who is detail-oriented, customer-focused, and comfortable handling high-volume communication while navigating insurance and medical documentation requirements. Key Responsibilities Handle inbound and outbound calls, emails, and communications related to medical supply resupply orders Manage and follow up on assigned resupply orders, ensuring completion within the calendar month Educate patients on available resupply products and eligibility requirements Accurately enter and process resupply orders in company systems Verify prescriptions, documentation, and patient records prior to order fulfillment Identify missing documentation and request patients contact healthcare providers as needed Obtain supervisor approval when required medical supplies are involved Verify and update patient insurance information Explain patient financial responsibility, including co-pays, deductibles, and self-pay requirements Collect outstanding balances and process payments when applicable Provide professional, empathetic, and compliant customer service at all times Required Qualifications High school diploma or equivalent Prior data entry experience Strong typing and 10-key skills Excellent phone etiquette and customer service skills High attention to detail and accuracy Ability to multitask in a fast-paced environment Ability to work independently and collaboratively as part of a team Work Environment Office-based and/or remote setting Uses standard office equipment such as computers, phones, and printers Largely sedentary role with occasional standing, walking, and reaching Why Join Respire Stable, full-time schedule with work-life balance Opportunity to make a meaningful impact on patient care Supportive team environment Training and growth opportunities within the organization

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance