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Guest Service Representative

Job

Holiday Inn Express and Suites

Goshen, IN (In Person)

Full-Time

Posted 1 week ago (Updated 6 days ago) • Actively hiring

Expires 6/29/2026

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Job Description

The Holiday Inn Express & Suites is seeking a full-time Guest Service Representative. Candidates must have excellent customer service skills and a drive to provide the best service possible.
Duties and Responsibilities:
Greet and tend to guests in a positive and friendly manner. Maintain a constant presence at the front desk. Process check-ins and check-outs. Complete required shift-specific checklist. Handle billing, post charges, and collect payments. Manage room availability, create reservations, and answer phone calls. Possess general knowledge about the local area. Anticipate guest needs, recognize issues and respond in a timely manner. Effectively communicate with guests and other staff members. Coordinate with housekeeping staff for room status and guest requests. Manage security of guest information, keys, and cash drawer. Comply with IHG standards and promote brand loyalty. Ensure cleanliness of front desk and lobby areas. Multitask and prioritize work duties for maximum efficiency. Maintain a professional appearance through dress and demeanor. Perform all other duties as assigned.
Qualifications:
High school diploma or equivalent. Preferred customer service experience. Preferred experience in the hotel industry. Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates). Availability to include weekends. Ability to lift up to 30 pounds. Strong interpersonal, organizational, and problem-solving skills. Computer literacy. Strong written and verbal communication skills. Beginning with the first hotel in 1985, Indiana Hospitality Group has grown to become a substantial participant in the industry. Designing, building, owning, and operating a portfolio of hotels consisting of Marriott, Hilton, Intercontinental Hotels Group and Choice Hotels. At each property our goal is to exceed the guest expectations and provide a unique guest experience. Clean-Fixed-Friendly Hotels!
Job Type:
fulltime
Schedule:
Holidays 8 hour shift
Education:
No education required Work location: On-site