Trainer, Customer Service Rep

The Trainer provides training and support for all new Customer Service Representatives within a designated company area. Responsible for providing excellent customer service support Identifies new Customer Service Representative staff and schedules training Provides training for applications Provides training for all Customer Service Representatives and Central Customer Service Representative on managing held sales Provides training on creating, organizing, updating, and maintaining patient charts Reports to region manager/regional VP a monthly schedule of training Coordinates special projects as assigned Communicates policy changes and best practices Schedules on-going and training for existing employees as needed Mediates and resolves conflict to prevent escalation Travels as needed to cover for Customer Service Representatives who are on vacation/leave Assists with training acquisition Customer Service Representative staff on systems Helps location management review applications of potential new hires, when requested Solves problems independently with minimal supervision

Requirements:

High School Diploma or General Education Degree (GED) required; some college preferred Must have proven human relations skills dealing with referral sources, patients, and administrative departments General office skills such as proficiency in PC programs and data entry, typing, filing, and basic math are essential Proficiency in Lincare applications Prior experience as a Lincare CSR required Ability to convey a positive and professional image to customers and employees Excellent communication skills Detail-oriented Able to effectively provide and respond to constructive criticism Capable of following an issue through to its conclusion Ability to prioritize issues/situations and respond accordingly Able to effectively interact with all levels of the Lincare organization as well as Customers Strong customer service Home care/health care background is a plus