Customer Service Representative and Job Dispatcher

Benefits:

Dental insurance Health insurance Opportunity for advancement Paid time off Job Summary First and foremost, your role as a Client Care Representative/Dispatche r is vital to the company's success. You are the first chance to make an impactful impression on our customers.

Benefits/Perks Benefits :

Health insurance per diems Base Salary +

Bonus Opportunity :

Performance-based commissions and bonuses

Time Off:

Paid holidays and accruable vacation Flexible work schedule : Can accommodate midweek appointments

Paid New Hire Training :

Onboarding includes learning alongside a trained technician Learn a

New Trade:

Develop skills within the industry

Supportive Work Environment :

Team celebrates achievements and collaborates in their approach to problem-solving

Small Business :

Local business with an owner who works alongside the team each day

Mentorship Opportunities :

Ongoing training and career development Responsibilities Promptly answer incoming phone calls Caringly assist callers with their needs Effectively communicate via LiveChat, Email, and other forms of electronic communications Accurately schedule repair appointments based on service area and scope of work Actively communicate with the Dispatch Team regarding availability and skill sets Assist other team members as needed to accomplish shared goals Qualifications Computer and data entry proficiency (Microsoft Office and iOS) Previous Call Center/Dispatch experience preferred Working knowledge of ServiceTitan is a plus Friendly, outgoing, and service driven Company Overview 24-hour residential and commercial plumbing service and repair company looking for our next plumbing superstars! This is not your typical old-school plumbing shop- we are a fast-paced and one-of-a-kind operation.