Customer Service Representative

Summary The customer service representative provides effective customer service by establishing a working relationship with internal and external customers through communication via mail or telephone or in person with customers or company employees. This position will need to work effectively with Logistics and Production Departments. This position will receive day-to-day direction from the Customer Service Manager. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Process customer orders, changes and returns through customer approval according to established policies and procedures. 2. Assist with setting production order schedules and customer delivery requests. 3. Understand and effectively utilize order entry systems and spreadsheet applications. 4. Receive customer complaints and disputes, coordinate related communications, and process replacement orders. 5. Maintain customer information. 6. Prepare sales and freight quotes. 7. Provide timely and accurate information on order status and product knowledge requests. 8. Serve as liaison with sales, manufacturing, engineering and shipping personnel. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other pertinent duties include, but are not limited to: 1. Provide coverage for other Customer Service Representatives as necessary. 2. Distribute literature, brochures, price books, and specification books to customers as needed and manage inventory levels of all materials. 3. Participate in physical inventories at all locations as needed. 4. Provide coverage for the front desk/receptionist as needed. Competencies 1. Customer/Client Focus. 2. Communication proficiency. 3. Organizational Skills 4. Problem Solving/Analysis. 5. Technical Capacity. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This position operates primarily in a professional office environment. The routine use of standard office equipment such as computers, phones and photocopiers is required. The position will occasionally operate within the company manufacturing environment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is frequently required to use the telephone; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Filing of materials is required. This may include the ability to lift files/materials, open filing cabinets, and bending or standing on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Occasional overtime may be required. Travel This position requires limited local travel.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person