Customer Service Reps

Job Description and Responsibilities:

Represents the company through telephone contact by answering calls, assisting customers with warranty issues and helping retailers to improve delivery service Processes work orders to assist Field Service Technicians, communicates information or updates as needed Responds to customer calls and emails regarding service questions Interprets and administers Cavco Nappanee Warranty/Service Policy according to its terms and conditions Represents Cavco Nappanee professionally and effectively Prioritizes and schedules service, minimizing consumer complaints and managing service backlog Creates and schedules service and parts requests for factory, contractors and dealers Perform a variety of administrative tasks as needed Demonstrate a good work ethic based on principles of honesty and integrity Maintains office files and ensures accuracy Performs various other job duties as assigned and needed

Qualifications:

1 - 2 years experience in customer service High School Diploma or equivalent Ability to multi-task in a fast paced environment Ability to prioritize tasks and self-management Effective planning and organization skills Experience with MS Word, MS Excel, computer knowledge Excellent listening skills and be able to offer solutions to unique situations Attention to detail and self-management Consistently provide excellence in Customer Service Strong communication skills, patience and phone skills Empathetic outlook and the ability to work on a team Maintain a good attendance record Industry knowledge is a plus Construction experience is a plus