Customer Service Representative

Customer service & call center Customer service representative

CUSTOMER SERVICE REPRESENTATIVE.

new haven, indiana Posted 1 day ago Closes 6/17/2026 Job details Summary Spherion $16.00 per hour Temp to Perm 8:00 AM - 5:00 PM Industry customer service & call center (Office and Administrative Support Occupations) Reference number S_176498 Are you a natural problem solver who thrives on helping others? A dedicated Customer Service Representative is needed to join a front-line team assisting clients with their coverage and policy needs. In this role, the focus is on being a calm, reassuring voice guiding individuals through important decisions and inquiries. Acting as a critical point of contact, this position handles inquiries, resolves policy questions, and delivers an exceptional service experience that builds lasting trust.

Responsibilities:

Customer Support:

Answer inbound calls, emails, and chat messages, addressing questions regarding coverage, deductibles, and policy updates.

Inquiry Guidance:

Walk clients through the initial steps of processing claims and updates with empathy, clarity, and precision.

Account Management:

Update and maintain accurate customer records, profile changes, and interaction logs in the database.

Problem Resolution:

Investigate billing discrepancies or coverage misunderstandings and collaborate with internal departments to find swift solutions.

Cross-Functional Routing:

Direct complex technical questions or specialized inquiries to the appropriate internal teams. ...

Working hours:

8:00 AM - 5:00

PM Skills:

Industry Familiarity:

Prior experience working within insurance, banking, or healthcare settings is highly valued.

Licensing:

Active relevant state licenses (such as Property & Casualty or Life & Health) are a major plus but not required.

Bilingualism:

Fluency in both English and Spanish (or another language) is a significant advantage.

Core Traits:

High emotional intelligence, strong organizational habits, and the resilience to handle high-volume call days with a positive attitude.

Education:

High School Experience:

1-4 years

Qualifications:

Experience:

1???2 years of experience in a customer-facing role (call center, retail, hospitality, or administrative support).

Communication:

Exceptional verbal and written communication skills, with an ability to explain complex details in simple, everyday terms.

Technical Aptitude:

Strong data entry skills and comfort navigating multi-screen setups, CRM software, and basic office suites.

Education:

High School Diploma or equivalent required. If you are ready to launch a rewarding career in a stable, high-growth field, please submit your application. Click the " Now" button to share your resume and qualifications or call 260-496-9900. Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). Show more key responsibilities

Customer Support:

Answer inbound calls, emails, and chat messages, addressing questions regarding coverage, deductibles, and policy updates.

Inquiry Guidance:

Walk clients through the initial steps of processing claims and updates with empathy, clarity, and precision.

Account Management:

Update and maintain accurate customer records, profile changes, and interaction logs in the database.

Problem Resolution:

Investigate billing discrepancies or coverage misunderstandings and collaborate with internal departments to find swift solutions.

Cross-Functional Routing:

Direct complex technical questions or specialized inquiries to the appropriate internal teams. experience 1-4 years skills

Industry Familiarity:

Prior experience working within insurance, banking, or healthcare settings is highly valued.

Licensing:

Active relevant state licenses (such as Property & Casualty or Life & Health) are a major plus but not required.

Bilingualism:

Fluency in both English and Spanish (or another language) is a significant advantage.

Core Traits:

High emotional intelligence, strong organizational habits, and the resilience to handle high-volume call days with a positive attitude. qualifications

Experience:

1???2 years of experience in a customer-facing role (call center, retail, hospitality, or administrative support).

Communication:

Exceptional verbal and written communication skills, with an ability to explain complex details in simple, everyday terms.

Technical Aptitude:

Strong data entry skills and comfort navigating multi-screen setups, CRM software, and basic office suites.

Education:

High School Diploma or equivalent required. education High School share this job. send via e-mail print it Get in touch. We are here to help you with your questions. GB Groves, Braden +1 260 496 9900 bradengroves@spherion.com