Customer Service Clerk - Urgent Need

Champion Home Builders, Inc.

Job Description Job Title:

Service Clerk FLSA Status:

Non-exempt Summary Interviews customers, gather information, and records interview information into computer for customer service by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Foster a positive attitude toward retailers and home buyers Answer incoming phone calls and e-mail inquiries Interfaces between homeowners, retailers and Champion Home Builders to resolve warranty issues Interpret and explain warranty coverage to retailers and homeowners Write accurate service orders and parts orders for contractors and technicians to complete warranty work Take ownership of specific individual duties as assigned by supervisors Able to work without close supervision Manages warranty work using proprietary software Send weekly reports to retailers Create material invoices for retailer purchases Order and track materials Filing Ability to read blueprints Education and/or Experience High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. EEO Statement Champion Home Builders is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.