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Job Information Customer Service Representative I
Job
Allied Universal
Full-Time
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40
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Job Description
We are looking for a customer-focused individual to join a manufacturing organization as a Customer Service Representative I. This Long-term Contract position is ideal for someone who communicates clearly, handles inquiries effectively, and supports customers through account, billing, and payment-related questions. The role combines inbound call support, administrative follow-through, and cross-functional coordination to help ensure a smooth customer experience.
Responsibilities:
- Respond to incoming customer calls and messages, providing timely and accurate support for service, account, and billing inquiries.
- Guide customers through payment-related matters, including processing transactions and explaining account balances, payoff details, or related charges.
- Review customer information carefully and document interactions, updates, and submissions in the appropriate systems.
- Work with internal teams and external vendors to resolve service issues and maintain efficient follow-up on open requests.
- Assist with insurance, tax, and financial service questions by clarifying information and directing customers to the right next steps.
- Prepare, scan, and organize supporting documents to ensure records are complete, accessible, and properly maintained.
- Use Microsoft Office applications and other business tools to manage correspondence, track activity, and complete daily administrative tasks.
- Contribute to a team-oriented onsite call center environment by sharing updates, supporting service goals, and maintaining clear written and verbal communication.
- Prior experience in customer service, call center support, or a similar client-facing role.
- Strong verbal and written communication skills with the ability to explain information clearly and professionally.
- Comfort handling inbound calls, payment processing, account questions, and billing-related discussions.
- Working knowledge of Microsoft Office, including Word, and the ability to learn internal systems quickly.
- Strong attention to detail when entering information, reviewing documents, and managing customer records.
- Ability to collaborate effectively with teammates and vendors in an onsite work environment.
- Experience supporting customers in insurance, financial services, manufacturing, or other regulated service settings is preferred.