RC TESTING FODLER - DO NOT APPLY!!

RC TESTING - DO NOT APPLY

!Customer Service Representative -

HealthcareLocation:

Lawrence, KS (On-site Position)

Starting Pay:

$15.00/hr

Schedule:

Limited-Service Full-Time positions available

Site Hours:

24/7 center; the targeted start date, hours, and schedule are discussed with recruiterEvening and night shifts are encouraged with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Help People Navigate Healthcare with Confidence, While Building Your CareerAre you looking to provide outstanding customer service in a rewarding environment? Maximus is seeking Customer Service Representatives (CSRs) to assist individuals navigating healthcare programs and benefits.

You'll join a dedicated team that helps vulnerable populations understand complex healthcare information. Maximus provides paid, comprehensive training, so you'll be ready to succeed from day one.

Pay & BenefitsWe offer a competitive pay and benefits package designed to support your success both professionally and personally:

Competitive Compensation:

$15.00/hr base pay + 10% shift differential$2,900+ in bonus opportunities, including training completion and referrals•

Comprehensive Insurance Coverage:

Company-paid medical coverage

Tuition Reimbursement:

Invest in your ongoing education and development

Future Planning:

401(k) with company match

Paid Time Off Package:

Paid time off, sick leave & 11 paid holidays

Maximus Wellness Support:

Employee Assistance Program (EAP), wellness resources, and employee discount programs

Work/Life Balance Support:

Flexible schedules that meet your lifestyle

Career Growth:

A supportive environment with career development and promotional opportunitiesMeaningful Work with

Impact:

No cold calls, sales, or collections involved!

• Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

• Provide knowledgeable responses to telephone inquiries in a courteous and professionalmanner, utilizing pre-scripted responses which they must read verbatim to provide basic general and claims specific information
• Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
• Assist caller with filling out online application and submitting it electronically to plan provider for processing
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the Customer Service Representative to the caller
• Refer calls as required to Customer Service Representative II
• Maintain up-to-date knowledge of CMS regulations and policies as they apply
• Report problems that occur via the online system so they can be addressed by the appropriate parties
• Respond to telephone inquiries within the set departmental staffing and time parameters
• May be required to work scheduled holidays. Overtime may be required
• Regular and predictable attendance is required Minimum Requirements
• High School diploma or equivalent required
• Minimum six (6) months customer service experience required
• Ability to speak and read English and Spanish clearly, professionally and fluently
• Must be able to type a minimum of 20 WPM
• Ability to effectively work within established contractual turnaround times required
• Must have demonstrated excellent interpersonal and the ability to organize simultaneous tasks
• Proven ability to work as a member of a team
• All CMS personnel will be required by contract to undergo program update training as the program changes Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Minimum Salary $15 Maximum Salary $15