Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Customer Care Specialist
Job
Amcor
Lecompton, KS (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
35
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
This role is focused on servicing customers order on-time and in-full. This role is responsible for ensuring timely order entry, timely order acknowledgement to the customers, timely load creation for carrier planning, proactive communication to customers on order status, and timely invoicing. Customer Care Specialist is responsible for managing our mid-tier to large customer accounts. Key Accountabilities 1. Order Entry
- Ensures customer order is encoded (Automatic or Manual) accurately and on-time. Evaluates order quantity versus set minimum requirements. Evaluates requested delivery dates/ship dates versus published lead time. Ensures customer alignment on order lead time. 2. Order Acknowledgement
- Ensures orders are acknowledged and communicated back to the customers within 24 hours. If process is via Auto Acknowledgement, ensures all information communicated are accurate and realistic. Managing customer expectation in this step is very critical in satisfying customer needs. 3. Order Status Communication
- Generates or/and analyzes open order reports. Evaluates and confirms ship dates with the plant and shipping teams then communicate to customers at least 1 week ahead of the ship date. Responsible for keeping the customer informed of status of the order ahead of time ensuring customer would have enough time to change/alter order to mitigate negative situation. 4. Demand Management and Control
- Works very closely with the Plant Schedulers to ensure demand signal is understood in developing a cost-effective shop floor schedule. 5. Order Fulfilment Process Improvement
- Responsible for finding process improvement opportunity to simplify day-to-day routine freeing up more time communicating with customers. 6. Service Risks Mitigation
- Responsible for determining and escalating service risks and issues through proper channels in seeking resolutions and mitigation plans.