Customer Service Representative

Customer Service Representative Ascension - 3.5 Wichita, KS Job Details Full-time 6 hours ago Benefits Disability insurance Health insurance Tuition reimbursement Paid time off Adoption assistance Parental leave Employee assistance program Retirement plan Qualifications Collaborate with healthcare professionals Home care experience Records maintenance DME Equipment troubleshooting Healthcare education High school diploma or GED Technical customer support solution Handling customer service requests Home healthcare regulations 1 year Entry level Full Job Description Your future role at a glance:

Location:

Wichita, KS Facility:

Via Christi Home Medical Department:

Home Care Support Services Schedule:

Day Shift | Full Time, 40 hours weekly, Mon-Fri, 8am-5pm Via Christi associates are eligible for tuition discounts and priority placement in select healthcare programs through our academic partnership with Wichita State University. How you'll make an impact in this role: Deliver exceptional customer support by resolving inquiries and technical issues with precision. Empower patients through comprehensive orientation and education on medical equipment and maintenance. Leverage advanced tracking systems to streamline information gathering and troubleshooting processes. Collaborate with healthcare teams at Ascension Via Christi to provide personalized home medical solutions. Ensure safety and compliance by maintaining meticulous records and guiding families on home care equipment usage. What minimum qualifications you'll need:

Education:

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

Note:

Required professional licensure/certification can be used in lieu of education or experience, if applicable. What additional requirements you'll need: Rotating on-call within 3-6 months on Saturday and Sunday 8am-5pm Experience in Home Care Medical Services and/or Durable Medical Equipment a plus Life at

Ascension:

Where purpose meets opportunity: Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer:

Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. E-Verify statement Employer participates in the Electronic Employment Verification Program. Please click here for more information.

Benefits:

Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.