Customer Service Representative

Customer Service Representative 🔍 Ferguson, Kentucky, United States NEW 📁 Sales and Customer Service 2600381 📅 May 04, 2026 Delivering Goods For The Good Of All™

• TrinityRail While _TrinityRail_ has built one of the broadest and deepest railcar platforms in the world, it's what's inside our cars that counts.

We are proud to manufacture, maintain, and manage the railcars that deliver the indispensable goods that keep our lives, and our economy, rolling. "Delivering Goods For The Good Of All" is why we proudly come to work each day, and this is why our company exists. This is our purpose. _TrinityRail_ provides

• Railcar Manufacturing:

  https://www.trinityrail.com/products/

• Railcar Leasing Solutions:

  https://www.trinityrail.com/leasing/

• Railcar Maintenance & Parts:

  https://www.trinityrail.com/maintenance/

•

Fleet Management Services:

https://www.trinityrail.com/fleet-management/ For more information, visit us at trinityrail.com. Learn more about Trinsight®: https://www.trinityrail.com/trinsight/ Trinsight is _TrinityRail_ 's cloud-based platform purpose-built to bring your fleet into focus, allowing you to transform and streamline your supply chain with real-time tracking, analysis and management features that modern logistics demands Video tran For decades, _TrinityRail_ has been delivering the goods that keep North America moving. A humble promise to transport the everyday things that make everybody's lives better. It's our commitment to being stewards of the supply chain connecting companies with customers. People with products and Delivering Goods for the Good of All. While we've built one of the broadest and deepest railcar platforms in the world, to us it's what's on the inside that counts. And the purpose these products serve for you like grain the secret ingredient for making memories, or gravel that paves the way for a getaway, fuel to power the road trip of a lifetime, cars that transport us to exciting new places, and essential chemicals that purify our water food and promote a healthy way of life. Indispensable goods that truly move us and keep our lives, and our economy rolling. TrinityRail is proud to RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions. What you'll do: Customer Service, intake of BOLs, and commodities being delivered or transferred Fulfill daily workload and tasks delegated by manager/cross-train as necessary Enforces safety policies and procedures with other employees and visitors to the facility Updating and maintaining customer databases Monitoring and ordering customer inventory Maintaining filing systems Maintain and communicate customer inventory information Compiling records of office duties and activities Handling inquiries and incoming customer work order requests Reviewing files and records to answer customer requests for information Checking and distributing documents and correspondence Photocopying, scanning, faxing, and sending emails Organizing and scheduling customer work orders Interacts with customers, railroad crews, and visitors Answer phone calls for the facility Utilizing an inventory tracking system Work in trailer or building on railroad terminal property. No exposure to extreme heat, cold, noise or chemicals or hazardous equipment. Performs all other duties as assigned What you'll need: High school diploma or GED equivalent Valid Driver License Five (5) + years of experience in an Office setting, rail experience a plus Ability to understand and follow operating procedures and policies Committed to understanding client needs, responding effectively, and ensuring satisfaction Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback. Proficient computer skills with Excel, Microsoft Word, and Outlook Knowledge of office and business practices, equipment, and procedures Good conflict resolution skills Able to pay close attention to details and identify and correct mistakes Must possess good organizational skills Ability to perform work safely and productively