Customer Service Representative - 2nd shift

We are seeking professionals with a strong customer service focus to join our team as customer service representative on the 2nd shift. In this role, you will assist customers with both service needs and routine requests, ensuring timely and effective solutions. This position requires excellent communication skills, professionalism, and the ability to work collaboratively with customers and vendors.

Responsibilities:

Deliver outstanding customer service when interacting with customers and vendors according to company guidelines.

Address immediate customer requests, offering relevant product and service details.

Clearly communicate expected costs and arrival times.

Follow up consistently to keep customers informed about service status.

Use sales techniques to resolve customer objections and encourage use of services.

Provide sales information to interested prospects and relay details to sales team members when needed.

Identify and escalate priority issues as necessary.

Support teammates and collaborate effectively within the team environment.

Attend training sessions to build knowledge of service procedures and repairs.

Meet established targets for service completion, job profitability, and other performance metrics.