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Customer Service Representative - IWAE
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Ingram's Water & Air Equipment
Hickory, KY (In Person)
$24,960 Salary, Full-Time
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Job Description
Customer Service Representative
IWAE 2.5 2.5
out of 5 stars 50 Remington Way, Hickory, KY 42051 From $12 an hour- Full-time Ingram's Water & Air Equipment 10 reviews From $12 an hour
Full-time Job Summary:
The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints.Supervisory Responsibilities:
None Duties/Responsibilities:
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers' problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
Education and Experience:
- High school diploma or equivalent.
- Customer service experience preferred.
- Bilingual (English/Spanish) preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.