Client Care Coordinator

This Isn't Just a Front Desk Job. It's a Role Where You Help Patients Feel Supported, Heard, and Confident Every Step of the Way. Whether someone is calling us for the very first time or checking in for a follow-up visit, you help create the experience they remember. At Ervin Physical Therapy (EPT) , we're looking for a Client Care Coordinator who brings warmth, organization, and professionalism to every interaction. Someone who enjoys helping people, solving problems, and keeping things running smoothly behind the scenes. This role is more than answering phones and scheduling appointments. You will be a key part of helping patients begin their care journey, stay engaged in their treatment, and feel supported from their first phone call to their final visit. If you enjoy working with people, thrive in a fast-paced environment, and want to be part of a team that genuinely cares about its patients and each other, we'd love to meet you. Why This Role Matters At EPT, we believe great patient experiences start long before treatment begins. Patients remember how they were greeted, how they were treated, and whether they felt cared for throughout their experience. As our Client Care Coordinator, you'll be the first impression and one of the most important connections patients have with our clinic. You'll help people navigate scheduling, answer questions, coordinate care, and create an experience that reflects our values of transparency, empathy, resiliency, teamwork, and innovation. What You'll DoNew Patient Scheduling & Lead Conversion Respond promptly and professionally to incoming patient inquiries Convert phone, email, and referral leads into scheduled evaluations Guide prospective patients through the scheduling process Help maintain a consistent and productive clinic schedule Follow up with prospective patients who have not yet scheduled Patient Communication & Customer Service Welcome patients and create a positive experience from the moment they arrive Answer phones and assist patients with questions and concerns Provide clear communication regarding appointments and clinic processes Build strong relationships with patients and their families Scheduling & Front Office Operations Manage provider schedules and appointment calendars Coordinate patient appointments efficiently Monitor daily schedules and communicate updates with the clinical team Help reduce cancellations and no-shows through proactive communication Insurance & Administrative Support Verify insurance information and patient demographics Assist patients with paperwork and required documentation Collect payments and maintain accurate records Support front-office administrative functions as needed EMR & Data Management Enter and update patient information accurately Maintain organized and complete electronic records Utilize Excel, Google Workspace, and clinic software systems Ensure patient information remains accurate and up to date You're a

Great Fit If You:

Enjoy helping people and providing exceptional customer service Communicate clearly, professionally, and confidently Stay calm and organized when managing multiple priorities Have strong attention to detail Are comfortable learning new systems and technology Take ownership and follow through on responsibilities Want to contribute to a positive, team-focused culture Are coachable, dependable, and eager to grow

Bonus Points If You Have:

Previous healthcare, front desk, reception, or customer service experience Experience with scheduling or patient coordination Experience working with EMR systems Familiarity with insurance verification or healthcare administration

What You'll Receive Pay:

$16-$18 per hour

Schedule:

Full-Time, Monday-Friday, 8:00 AM-5:00

PM Benefits Include:

Health Insurance Dental Insurance Vision Insurance 401(k) Paid Time Off Flexible Scheduling Training & Development Free Uniforms Employee Discounts Wellness Resources Company Events & Team Celebrations Opportunities for Advancement Why Join Ervin Physical Therapy? EPT isn't trying to be just another clinic. We're building a place where people can do meaningful work, grow professionally, be trusted as individuals, and genuinely enjoy the team they're part of.

Our mission is simple:

To motivate people in the tri-state area by providing a personalized healthcare experience so they can return to the activities they love. That mission applies not only to our patients but to our team as well. As EPT continues to grow, there will be opportunities for the right people to learn new skills, take on greater responsibility, and help shape the future of our organization. We're looking for someone who wants more than just a job. We're looking for someone who wants to make a difference. If that sounds like you, we'd love to connect. Apply today and become part of a team that's changing lives, one patient experience at a time.

Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): How many years of front desk, receptionist, customer service, or Patient Care Coordinator experience do you have? Do you have experience working in a healthcare setting? Are you comfortable answering phones and speaking with patients throughout the day? Do you have experience using Excel, Google Workspace, or similar software? Have you ever scheduled appointments or managed calendars? Are you comfortable learning EMR and clinic management systems? Describe a time when you provided exceptional customer service. Have you ever worked in a fast-paced environment where you managed multiple priorities at once? Are you willing to participate in training related to patient communication and scheduling?

Work Location:

In person