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CSR - Customer Service Representative
Job
James Medical Equipment, LTD
Russell Springs, KY (In Person)
$30,160 Salary, Full-Time
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Job Description
•
Pay:
Based on Experience.Schedule:
Monday - Friday, 8:00 AM - 5:00 PM , one-hour lunch break . Full-time, in-office position.Position Overview:
James Medical Equipment is seeking a dependable, detail-oriented Customer Service Representative to join our team. This is a fast-paced medical office environment that requires strong organizational skills, professionalism, reliability, and a commitment to providing exceptional customer service. This position is not a casual office job. The successful candidate must be comfortable managing multiple responsibilities simultaneously, maintaining accuracy, meeting deadlines, and handling a high volume of phone calls, patient interactions, and documentation. We are looking for someone who takes pride in their work, arrives on time, works well independently, and understands the importance of serving patients with compassion and professionalism. What Success Looks Like- Consistent attendance and punctuality Strong attention to detail and accuracy Ability to stay focused and productive throughout the workday
- Professional communication with patients, physicians, referral sources, and insurance companies Ability to learn Medicare, Medicaid, insurance requirements, and company procedures Willingness to accept responsibility and follow tasks through to completion Ability to work efficiently in a team environment while managing individual responsibilities Essential Responsibilities Answer and manage incoming phone calls Assist patients and referral sources with equipment and supply questions Verify insurance eligibility and benefits Enter patient information accurately into computer systems Obtain and process required medical documentation •Prepare and maintain patient records Coordinate equipment deliveries and pickups Process orders and complete required paperwork• Maintain confidentiality and HIPAA compliance Assist with inventory, retail sales, and general office duties Perform additional duties as assigned Qualifications High school diploma or GED required.